At a Glance
- Tasks: Provide initial HR responses and ensure excellent customer experience.
- Company: Join Infosys BPM, a leader in transformative business process management.
- Benefits: Enjoy 25 days holiday, sick pay, employee discounts, and training access.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your HR career while making a real impact on customer satisfaction.
- Qualifications: Passion for HR, strong communication skills, and customer service experience required.
The predicted salary is between 26550 - 32450 £ per year.
About Infosys BPM
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Key Responsibilities
- Providing an initial HR response as part of the HR first line to maximize 1st time resolution of inquiries by clarifying desired information; researching, locating and providing information.
- Triaging and routing enquiries to the appropriate resource or escalate to specialists.
- Providing an excellent customer experience to the business.
- Logging call details in an effective manner in the case management systems.
- Supporting Managers with letter writing for first response calls where appropriate.
- Adhering to SLA’s and KPI’s.
Essential Criteria
- A passion for Human Resources demonstrated within studies or work.
- Strong Customer Focus with minimum 6-12 months experience of working in a customer-oriented environment.
- Confident communicator, with the ability to articulate a high level of oral and written English.
- Strong interpersonal skills with the ability to build rapport quickly over the telephone.
- IT literate and a confident user of Microsoft Office.
- Solution orientated with a pragmatic approach to problem solving.
- Able to work on own initiative and also work effectively within a team.
Benefits:
- 25 days holiday excluding Bank Holidays. Leave Year runs from April 1 to March 31.
- Sick Pay (3 paid Days in a 12-month period).
- Employee discounts – Perk Box.
- Access to training platform for PD – Lex.
- Pension – employer contribution 3% employee contribution 5% - total 8% of designated banding.
- Free Parking.
- On site canteen.
- Income Protection.
- Employee Assistance Program (EAP).
Front Line Response HR in Birmingham employer: Infosys
Infosys is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Strategic Technology Group. Employees benefit from continuous learning opportunities and the chance to lead transformative projects in the manufacturing sector, all while being part of a global leader in digital services. Located in London, the role provides access to a vibrant city known for its diverse professional landscape and networking potential, making it an ideal environment for career growth and impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Line Response HR in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Infosys!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Infosys.
We think you need these skills to ace Front Line Response HR in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Infosys. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Infosys and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Infosys. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Infosys's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Infosys
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Infosys.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Infosys will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Infosys and how you would contribute to adapting HR strategies.
