Client Partner in London

We are looking for a senior Client Partner to own and deepen strategic relationships with a portfolio of key accounts in the Manufacturing and Hi-Tech sectors. In this role, you will serve as the primary point of contact and trusted advisor for clients, ensuring they continuously derive value from our BPO services — spanning Finance and Accounting, Customer Experience, supply chain operations, technical support, Sourcing and Procurement, Sales and Fulfillment, and digital transformation — while driving long-term retention and partnership growth.

You will bring a deep understanding of the operational and technology challenges facing manufacturers and high-technology companies, translating that knowledge into tailored service strategies that deliver measurable business outcomes.

• Own end-to-end relationship management for a portfolio of enterprise clients in the Manufacturing and Hi-Tech sectors, acting as their strategic advocate internally and externally.
• Build and maintain strong executive-level relationships (C-suite, VPs, and Procurement leaders) across client organizations.
• Lead Quarterly Business Reviews (QBRs) and executive engagements, presenting performance insights, roadmaps, and value realization stories aligned to clients’ operational and technology goals.
• Drive client retention and satisfaction by proactively monitoring account health, identifying risk signals early, and resolving escalations before they impact the relationship.
• Develop and execute tailored account plans that align client business objectives — including lean operations, digital transformation, and product lifecycle management — with our BPO service capabilities.
• Ensure consistent adherence to SLAs, KPIs, and contractual commitments across all service lines within the account.
• Identify up sell and cross-sell opportunities within existing accounts and partner with Sales to close incremental revenue.
• Lead contract renewals, amendments, and service expansions in alignment with commercial targets and client investment cycles.
• Collaborate with Operations, Delivery, Technology, and Finance teams to ensure seamless, high-quality service delivery for Manufacturing and Hi-Tech clients.
• Serve as the voice of the client internally, influencing service improvements and innovation roadmaps based on sector-specific client feedback.
• Mentor and guide junior Client Success and Account Management team members.

• 15+ years in account management, client services, or customer success, with at least 5 years in a BPO, outsourcing, or managed services environment.
• Demonstrated track record of retaining and growing large, complex enterprise accounts — ideally within Manufacturing, Industrial, Semiconductor, Electronics, or Hi-Tech verticals.
• Strong understanding of Manufacturing and Hi-Tech business models, including supply chain operations, engineering support, product lifecycle management, and digital/Industry 4.0 initiatives.
• Familiarity with common BPO service lines relevant to these sectors.
• Executive presence with the ability to engage and influence C-suite stakeholders across large, matrixed organizations.
• Exceptional communication, negotiation, and presentation skills.
• Data-driven mindset with experience using CRM tools and service performance dashboards.
• Ability to manage multiple high-priority accounts simultaneously in a fast-paced, client-facing environment.

• Bachelor’s degree in business, Engineering, Technology, or a related field required.
• MBA or equivalent advanced degree is a plus.

What We Offer: Competitive base salary with performance bonus tied to retention and growth targets, executive-level visibility and influence within the organisation, opportunity to work with global, marquee clients in high-growth Manufacturing and Hi-Tech segments, exposure to cutting-edge digital transformation and Industry 4.0 initiatives, flexible and hybrid working arrangements.