Role Overview
We are seeking a Transition & Transformation Manager to lead the successful delivery of large-scale transition and transformation initiatives within a complex, multi-supplier environment.
This role will be accountable for end-to-end transition execution, operating model transformation, and embedding new ways of working, ensuring minimal disruption to business operations and measurable value realisation.
You will act as a trusted partner to senior client stakeholders, providing leadership across strategy, mobilisation, execution, and adoption.
Key Responsibilities
1. Transition Delivery (Service Transition & Go-live)
Lead planning and execution of transition activities across multiple waves, towers, and vendors
Define and manage the transition strategy, plan, and governance framework
Oversee knowledge transfer, service readiness, and BAU handover
Ensure service continuity, operational readiness, and stabilisation (hypercare)
Drive cross-functional alignment across client, incumbent, and delivery partners
2. Transformation & Operating Model Change
Define and implement Target Operating Model (TOM) aligned to business and IT strategy
Drive transformation initiatives across process, tooling, organisation design, and service delivery model
Identify opportunities for automation, optimisation, and service improvement
Enable adoption of modern delivery approaches (e.g. Agile, Product-based delivery where relevant)
Deliver measurable improvements across cost, efficiency, service quality, and customer experience
Transition & Transformation Manager in London employer: Infosys Pontoon
As a Service Manager within the Markets, Intelligence and Enforcement (MIE) Product Group, you will thrive in a dynamic work culture that prioritises operational excellence and innovation. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment that encourages knowledge sharing and professional development. Located in a vibrant area, we offer a unique blend of competitive benefits and a supportive team atmosphere, making us an exceptional employer for those seeking meaningful and rewarding careers in IT service management.
