Role Overview
We are seeking a Transition & Transformation Manager to lead the successful delivery of large-scale transition and transformation initiatives within a complex, multi-supplier environment.
This role will be accountable for end-to-end transition execution, operating model transformation, and embedding new ways of working, ensuring minimal disruption to business operations and measurable value realisation.
You will act as a trusted partner to senior client stakeholders, providing leadership across strategy, mobilisation, execution, and adoption.
Key Responsibilities
1. Transition Delivery (Service Transition & Go-live)
Lead planning and execution of transition activities across multiple waves, towers, and vendors
Define and manage the transition strategy, plan, and governance framework
Oversee knowledge transfer, service readiness, and BAU handover
Ensure service continuity, operational readiness, and stabilisation (hypercare)
Drive cross-functional alignment across client, incumbent, and delivery partners
2. Transformation & Operating Model Change
Define and implement Target Operating Model (TOM) aligned to business and IT strategy
Drive transformation initiatives across process, tooling, organisation design, and service delivery model
Identify opportunities for automation, optimisation, and service improvement
Enable adoption of modern delivery approaches (e.g. Agile, Product-based delivery where relevant)
Deliver measurable improvements across cost, efficiency, service quality, and customer experience
