Key Responsibilities Business Analysis • Gather, analyze, and document business requirements. • Facilitate stakeholder workshops and discovery sessions. • Develop BRDs, user stories, process maps, and functional specifications. • Translate business needs into actionable technical requirements. • Identify process improvement opportunities and business efficiencies. Project Delivery • Manage project plans, milestones, RAID logs, and status reporting. • Track dependencies, risks, issues, and actions. • Coordinate cross-functional teams and third-party vendors. • Ensure effective governance, scope control, and delivery execution. Stakeholder Management • Build strong relationships with business and technology stakeholders. • Drive decision-making, alignment, and communications. • Provide regular updates on progress, risks, and dependencies. Delivery Leadership • Own successful end-to-end project outcomes. • Support testing, business readiness, implementation, and adoption. • Focus on measurable business value and operational improvements. Required Skills & Experience • 10+ years' experience as a Business Analyst. • Proven experience operating in a hybrid BA/PM capacity. • Strong Insurance and Underwriting domain knowledge. • Experience delivering complex transformation program. • Strong stakeholder management, communication, and facilitation skills. • Experience working in Agile, Waterfall, and Hybrid environments. • Ability to produce: o BRDs and Functional Specifications o User Stories and Process Maps o Project Plans and RAID Logs o Executive Status Reports Preferred Experience • London Market Insurance • Underwriting Operations • Policy Administration Platforms • Digital Transformation Program • Business Process Optimization Key Attributes • End-to-end ownership mindset • Hands-on delivery approach • Strong business and technology translation skills • Scope and dependency management expertise • Outcome-focused and commercially aware • Ability to work independently and mobilize quicklySenior BA/PM in London employer: Infosys Pontoon
As a Service Manager within the Markets, Intelligence and Enforcement (MIE) Product Group, you will thrive in a dynamic work culture that prioritises operational excellence and innovation. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment that encourages knowledge sharing and professional development. Located in a vibrant area, we offer a unique blend of competitive benefits and a supportive team atmosphere, making us an exceptional employer for those seeking meaningful and rewarding careers in IT service management.
