At a Glance
- Tasks: Lead demand and capacity management to optimise resources and ensure service delivery.
- Company: Join a forward-thinking organisation focused on IT service excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continual improvement and innovation.
- Why this job: Be at the forefront of strategic planning and make a real impact in a dynamic environment.
- Qualifications: 8-12 years in IT Service Management with strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
The Demand & Capacity Manager is responsible for ensuring that business demand is accurately forecasted, assessed, prioritized, and aligned with available service, resource, and supplier capacity across the SIAM ecosystem. The role acts as the central coordination point between business stakeholders, tower leads, service providers, and governance teams to ensure that current and future demand can be delivered without compromising service performance, cost, or operational stability. The role supports strategic planning, operational forecasting, resource optimization, supplier coordination, and continual service improvement across multi-vendor environments.
- Demand Management
- Establish and maintain the end-to-end demand management process across all service towers.
- Capture, assess, qualify, and prioritize business demand requests.
- Work with business stakeholders to understand future initiatives, projects, and workload forecasts.
- Develop short-, medium-, and long-term demand forecasts.
- Identify demand trends and emerging requirements that may impact service delivery.
- Capacity Management
- Develop and maintain capacity plans covering people, processes, technology, and suppliers.
- Monitor utilization against agreed thresholds and capacity targets.
- Ensure sufficient capacity exists to support current and future business requirements.
- Identify capacity risks, constraints, and bottlenecks before they impact service performance.
- Coordinate remediation plans with service providers and tower leads.
- SIAM Service Integration
- Coordinate demand and capacity activities across multiple service providers and internal teams.
- Ensure suppliers provide accurate forecasting, utilization, and resource planning data.
- Drive consistency in forecasting methodologies across towers.
- Facilitate cross-provider planning and dependency management.
- Governance & Reporting
- Produce regular demand and capacity reports, dashboards, and executive summaries.
- Present capacity forecasts, resource utilization, and demand trends to governance forums.
- Support SteerCo, Operational Governance, and Service Review meetings.
- Maintain capacity-related RAID items and improvement actions.
- Financial & Commercial Management
- Collaborate with Financial Management and Vendor Management teams.
- Assess demand impacts on budgets, contracts, and resource costs.
- Provide capacity planning inputs for business cases and investment decisions.
- Support optimization initiatives to improve efficiency and reduce unnecessary costs.
Required Experience
- 8–12+ years of IT Service Management, Operations, or Program Management experience.
- Experience within SIAM or multi-supplier service environments.
- Strong knowledge of ITIL v4 Service Capacity and Demand Management practices.
- Experience managing workforce planning and supplier capacity.
- Experience in managed services, cloud, infrastructure, applications, and service management functions.
- Strong stakeholder management and governance experience.
Demand & Capacity Manager in London employer: Infosys Pontoon
As a Demand & Capacity Manager, you will thrive in a dynamic and collaborative environment that prioritises employee growth and development. Our company offers competitive benefits, a supportive work culture, and opportunities for professional advancement, all while being located in a vibrant area that fosters innovation and teamwork. Join us to play a pivotal role in shaping our service delivery and enjoy the unique advantages of working within a multi-vendor ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Demand & Capacity Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys Pontoon values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infosys Pontoon might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infosys Pontoon!
✨Direct Apply to Infosys Pontoon
Let's not forget to apply directly through the Infosys Pontoon website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Demand & Capacity Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys Pontoon.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys Pontoon. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys Pontoon
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
