Typically 8+ years delivering business change and transformation in large, complex organisations. Role Purpose: Lead people change, business readiness, stakeholder engagement, communications and adoption activities for the FCA AI Programme, embedding AI-enabled ways of working across the organisation. Key Responsibilities: • Develop change activities, rollout approaches, deployment strategies and adoption plans • Lead engagement with senior leaders, business teams and technology delivery teams • Assess business impacts, manage resistance and embed new ways of working • Deliver communications, engagement and knowledge-sharing activities • Drive business readiness across people, processes and teams • Govern and assure third-party training plans and deliverables • Monitor adoption outcomes, risks and benefits realisation • Advise programme, business and technology stakeholders on sustainable change Essential Skills: • Significant business change and transformation experience, typically 8+ years • Change strategies, rollout approaches and adoption plans • Senior stakeholder engagement and influencing • Business readiness, adoption and implementation for technology-enabled change • Communications, engagement and awareness activities • Cross-functional, supplier and third-party delivery coordination • Monitoring adoption, risks, issues and benefits realisation • Change management methodologies, tools and techniques • Excellent communication, facilitation and relationship management Desireable Skills: • Regulated environment experience, preferably financial services, government or regulatory bodies • Adoption of AI solutions, including Generative AI and/or Agentic AI • Product-based technology teams and agile delivery • Benefits management and measurement of adoption/business value • Change Management certification, such as Prosci, APMG Change Management or MSPBusiness Change Manager in London employer: Infosys Pontoon
As a Service Manager within the Markets, Intelligence and Enforcement (MIE) Product Group, you will thrive in a dynamic work culture that prioritises operational excellence and innovation. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment that encourages knowledge sharing and professional development. Located in a vibrant area, we offer a unique blend of competitive benefits and a supportive team atmosphere, making us an exceptional employer for those seeking meaningful and rewarding careers in IT service management.
