-Oversees the full lifecycle of automated bots and AI agents, ensuring secure, compliant, and efficient operation.
-Manages performance monitoring, handles escalated enquiries, drives continuous bot training, and acts as the link between operational and development teams.
-Operational ownership for the full lifecycle of automated bots and AI agents, requiring strong skills in run operations, monitoring, and continuous improvement.
-Must be able to manage bot performance, handle escalations, triage incidents, and coordinate fixes/enhancements with development teams while ensuring secure and compliant operation (access controls, auditability, safe responses).
-Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential—acting as the bridge between frontline operations, service owners, and engineering.
Bot Controllers in London employer: Infosys Pontoon
As a Service Manager within the Markets, Intelligence and Enforcement (MIE) Product Group, you will thrive in a dynamic work culture that prioritises operational excellence and innovation. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment that encourages knowledge sharing and professional development. Located in a vibrant area, we offer a unique blend of competitive benefits and a supportive team atmosphere, making us an exceptional employer for those seeking meaningful and rewarding careers in IT service management.
