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- Tasks: Provide top-notch desktop support and solve tech issues for users.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Shape innovative solutions and make a real impact in tech consulting.
- Qualifications: Strong analytical skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will define the problem, propose and refine the solution, and play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Responsibilities
- Respond to user requests for technical assistance via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain laptop computers and perform troubleshooting in case of issues.
- Manage user accounts, permissions, and access rights in appropriate systems.
- Support and maintain Windows operating systems and mobile devices.
- Monitor and maintain IT assets like laptops, mobile phones and software licenses.
- Document technical issues and solutions for future reference.
- Assist in IT projects such as system upgrades, migrations, and deployments.
- Ensure compliance with IT policies and security standards.
- Provide training and guidance to users on IT tools and best practices.
- Collaborate with cybersecurity teams to ensure endpoint protection and data security.
- Ability to interact with VIP users and support them so that their requirements are met.
Qualifications / Personal qualities
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Company information and equal opportunity statement
Infosys is a global leader in next-generation digital services and consulting. All aspects of employment at Infosys are based on merit, competence and performance. Infosys is proud to be an equal opportunity employer.
Senior Consultant - Desktop Support - London, UK in Westminster employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant - Desktop Support - London, UK in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to desktop support. We recommend role-playing with a friend or using mock interview tools. The more comfortable you are, the better you'll shine when discussing your problem-solving skills!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects, especially those involving IT solutions and user support. We want to see how you’ve made a difference in previous roles, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board as a Senior Consultant!
We think you need these skills to ace Senior Consultant - Desktop Support - London, UK in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in diagnosing and resolving technical issues, as well as any relevant consulting projects you've been involved in. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your high analytical skills and customer orientation, and give examples of how you've successfully supported users in the past. We love a good story!
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Infosys Limited
✨Know Your Tech Inside Out
As a Senior Consultant in Desktop Support, you’ll need to demonstrate your expertise in diagnosing and resolving hardware, software, and network issues. Brush up on common troubleshooting techniques and be ready to discuss specific examples from your past experiences.
✨Showcase Your Customer Orientation
This role requires a high degree of customer orientation. Prepare to share instances where you've gone above and beyond to meet user needs, especially when dealing with VIP users. Highlight your communication skills and how you’ve effectively trained users on IT tools.
✨Demonstrate Your Analytical Skills
Analytical skills are crucial for defining problems and proposing solutions. Be prepared to walk through a complex issue you’ve resolved, detailing your thought process and the steps you took to arrive at a solution. This will showcase your ability to think critically under pressure.
✨Understand Compliance and Security Standards
Familiarise yourself with IT policies and security standards relevant to the role. Be ready to discuss how you’ve ensured compliance in previous positions and your approach to collaborating with cybersecurity teams to protect data and endpoints.
