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- Tasks: Join us as a Transport & Voice Provisioner Analyst, collaborating on telecom service delivery and network management.
- Company: Infosys is a global leader in digital services, helping clients navigate their digital transformation journey.
- Benefits: Enjoy competitive pay, health insurance, 401(k) plans, and generous paid time off.
- Why this job: Be part of a dynamic team, driving innovation and making a real impact in the tech world.
- Qualifications: Bachelor’s degree or equivalent experience in IT/Telecom required; 2 years of relevant experience preferred.
- Other info: This role may require travel and participation in an on-call rotation for support.
The predicted salary is between 45000 - 63000 £ per year.
Overview
Transport & Voice Provisioner Analyst Technology Analyst – US
Domain|Logistics & Transportation|Network Planning and Route Management, Domain|Telecom|Communication Technologies, Technology|Network|Cisco-Transmission-DWDM, Technology|Network-Voice-Switches|Ericsson TDM, Technology|Network-Voice-Switches|Sonus
Company
ITL USA
Requisition ID
138522BR
Infosys is seeking a for Transport Voice Provisioner Analyst. This role requires close partnership and collaboration with teams involved in telecom Service Delivery lifecycle and Subject Matter Experts. Analyst needs to maintain best practices and coordinate with resources recognizing deadlines and quality of work requirements to successfully complete complex tasks and activities. This role requires close partnership and collaboration with Infosys and Client Management. This Candidate will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Qualifications:
- Candidate must be located within commuting distance of Birmingham, AL/ Denver, CO, or be willing to relocate to the area. This position may require travel in the US
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of experience in Information Technology.
- At least 2 years of experience with IT/Telecom Operations and maintenance like Order Entry, Design, Offnet or Transport/IP in disconnect area.
- Testing and troubleshooting on layer 1 and Layer 2 of OSI model (Ethernet/SONET 1G, 10G, 100G, STM1-1/OC3, STM-4/OC12, STM-16/OC-48, E1/T1).
- Setup/Drive weekly/monthly review calls with management and clients for reviewing metrics, progress, and challenges.
- Designing, configuring, and maintaining secure and efficient network systems.
- Network Implementation, Optimization, Change Management, and Implementation
- Plan and install expansion gears. Upgrade existing equipment to meet current demands and propose additional equipment for future growth.
- High Level and Low-level Design
- Ensure quality assurance on all disconnect procedures being performed correctly to mitigate human error outages and maintain overall disconnect cost optimization
- Provisioning and Troubleshooting on Multi-vendor environment
- Collaborate, support, and execute various disconnect projects to ensure timely disconnection for site decoms for clients.
- Perform RCA for missed metrics and implement improvement plan.
- Propose/Drive operational automation initiatives for optimizing Delivery cycle.
- Own and maintain client(s) technical documentation.
- Experience and desire to work in a Global delivery environment
- Must be able to work in 24×7 production support environment
- Participate in an on-call rotation for assigning/tracking work outside of normal business hours.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Extraordinary Planning, Project Management, Coordination, and Analytical skills
- Hands-on experience in working in Global Delivery Model with onsite/offshore resources
- Exceptional Organizational Skills
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Solid attention to detail and excellent written and verbal communication skills are required
- Ability to work in team in diverse/ multiple stakeholder environment
Benefits:
- Estimated annual compensation range for this role will be as follows:
- In Denver, CO: $61,248 to $82,730
- Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Additional Information: The job entails sitting as well as working at a computer for extended periods of time. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Employment Opportunity: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Transport & Voice Provisioner Analyst employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport & Voice Provisioner Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Transmission and Ericsson TDM. Having hands-on experience or knowledge about these systems can set you apart during discussions.
✨Tip Number 2
Network with professionals in the telecom and IT sectors, especially those who have experience in service delivery and operations. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and testing on layers 1 and 2 of the OSI model. Be ready to share specific examples of how you've successfully managed similar tasks in past roles.
✨Tip Number 4
Showcase your project management and coordination skills by preparing examples of how you've effectively managed multiple stakeholders in previous projects. This will demonstrate your ability to thrive in a diverse team environment.
We think you need these skills to ace Transport & Voice Provisioner Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in IT and telecom operations. Emphasise your skills in network implementation, troubleshooting, and project management, as these are crucial for the Transport & Voice Provisioner Analyst role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the telecom service delivery lifecycle. Mention specific projects or experiences that demonstrate your ability to collaborate with teams and manage complex tasks effectively.
Highlight Relevant Qualifications: Clearly outline your educational background and any certifications related to information technology or telecommunications. If you have progressive experience, make sure to detail how it aligns with the requirements of the position.
Showcase Soft Skills: In addition to technical skills, highlight your organisational and analytical abilities. Provide examples of how you've successfully managed multiple tasks or projects, and your readiness to work in a diverse team environment.
How to prepare for a job interview at Infosys Limited
✨Understand the Role
Make sure you have a solid grasp of what a Transport & Voice Provisioner Analyst does. Familiarise yourself with key responsibilities like telecom service delivery, network implementation, and troubleshooting on the OSI model. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your relevant experience in IT and telecom operations. Highlight specific projects where you've successfully managed tasks like order entry, design, or network optimisation. Use examples that showcase your problem-solving skills and ability to work under pressure.
✨Demonstrate Communication Skills
Since this role involves collaboration with various teams, it's crucial to exhibit strong verbal and written communication skills. Be ready to explain complex technical concepts in simple terms and share how you've effectively communicated with stakeholders in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical and planning skills. Think about how you would handle specific challenges related to disconnect procedures or project management. Practising these scenarios can help you articulate your thought process during the interview.
