At a Glance
- Tasks: Lead and manage large outsourcing transitions, ensuring client satisfaction and effective team utilisation.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work culture, and opportunities for continuous learning.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real impact by steering clients through their digital transformation journey.
- Qualifications: 15+ years in sales and solution delivery; strong client relationship skills.
The predicted salary is between 80000 - 100000 £ per year.
Position Overview
Responsible for managing all aspects of the start up of large engagements (Transition period), with a primary focus on outsourcing using a global delivery model. Engaging with the account team during the pursuit process to deliver the end to end transition solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Infosys’ offering to the client.
Responsibilities
- Be the single point of accountability for transition activities
- Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
- Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
- Conduct workshops to help prospects define requirements and build a business case for outsourcing
- Provide leadership to cross-functional and cross-cultural engagement team members
- Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning
- Lead the creation and execution of due diligence plans for new engagements
- Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
- Ensure the engagement team meets service level commitments upon completion of transition
- Provide effective turnover to the engagement manager prior to the end of transition
Requirements
- 15+ years of sales, solution development and delivery experience with large Systems Integrator/ Consulting Company
- Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services in large deals (>50 Mn USD)
- Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
- Ability to develop/maintain positive client relationships and monitor client satisfaction
- Demonstrated success in a matrix management environment
- Whilst not essential holding a bachelors or master degree in computer science or business administration would be a distinct advantage
Competencies
- Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
- Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
- Ability to manage both engagements and projects
- Deep understanding of IT outsourcing sourcing/delivery models
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
- Strong teamwork and interpersonal skills at all management levels
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Transition Director - UK, Europe employer: Infosys Limited
Infosys is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration across diverse teams in the UK and Europe. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our focus on digital transformation and client satisfaction creates a meaningful work environment where employees can make a significant impact while enjoying the benefits of a global leader in consulting and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Transition Director - UK, Europe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past. This will make your answers more impactful!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, check out our website for more opportunities that match your skills!
We think you need these skills to ace Transition Director - UK, Europe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Transition Director role. Highlight your experience in managing large engagements and your ability to lead cross-functional teams. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve managed transitions or improved client satisfaction in previous roles. This helps us understand the impact you've made in your past positions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what’s most relevant to the role. A well-structured application makes it easier for us to see your potential.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and gives you a chance to explore more about us and our culture!
How to prepare for a job interview at Infosys Limited
✨Know Your Transition Management Inside Out
Make sure you’re well-versed in transition management principles, especially in complex programmes. Brush up on your experience with large-scale transitions and be ready to discuss specific examples where you successfully led a project from inception to implementation.
✨Demonstrate Your Client Relationship Skills
Prepare to showcase your ability to build and maintain positive client relationships. Think of instances where you’ve monitored client satisfaction and how you’ve adapted your approach based on feedback. This will highlight your interpersonal skills and understanding of client needs.
✨Be Ready for Technical Discussions
Since the role involves explaining technical information, practice articulating complex concepts in a simple way. Use examples from your past experiences to demonstrate how you’ve effectively communicated with clients and team members, ensuring everyone is on the same page.
✨Showcase Your Leadership in Cross-Functional Teams
Prepare to discuss your experience leading cross-functional and cross-cultural teams. Highlight specific challenges you faced and how you overcame them, as well as how you ensured effective staff utilisation during transitions. This will show your capability to manage diverse teams effectively.
