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- Tasks: Lead IT service delivery and optimise SIAM engagements across multiple clients.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse culture, and opportunities for continuous learning.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 10+ years in IT Service Management and strong ITIL expertise required.
- Other info: Frequent travel and collaboration with global teams for exciting projects.
The predicted salary is between 55000 - 65000 £ per year.
Role – Service Integration and Management Lead
Technology/Processes – ITIL, SIAM, ServiceNow
Job Level – 6A
Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers
Job Description
Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Service Integration Regional Lead, you will be responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements. This role includes pre‑sales, high competencies of thought leadership and delivery of high quality of SIAM Services to our clients. The ideal candidate brings strong ITIL expertise, strong point of view and experience in complex multi‑provider environments / operating models, excellent stakeholder management, and the ability to drive service quality, team performance, and continual improvement. You will guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required skills and experience
- 10+ years of experience in IT Service Management, Service Integration.
- Strong expertise in ITIL v3/v4, with hands‑on experience running ITSM processes.
- Proven experience operating within complex multi‑provider / outsourced environment.
- Strong experience in delivering outcomes across hybrid environments.
- Ability to manage stakeholders across technical, operational, and executive levels.
- High level proficiency with ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell), especially with SLM.
- Authored white papers / presentations in reputed ITSMF forums.
- Experience facilitating governance forums (CAB, SteerCo, Service Reviews).
- Strong background in service reporting, KPI management, or analytics.
- Experience driving automation, service improvement, or digital transformation initiatives.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
- Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
- Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
- Excellent interpersonal skills, customer‑centric attitude, and situational awareness.
- Ability to work in a fast‑paced environment with rapidly changing priorities on multiple projects and initiatives.
Certifications
- SIAM Foundation/Professional certification.
- Experience of building and leading offshore development teams.
- At least one CIS certification (in addition to CIS‑ITSM) – current or within 6 months of hire.
Why Infosys
Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Opportunity Statement
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Principal Consultant - ServiceNow SIAM Program Lead - London, UK employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Consultant - ServiceNow SIAM Program Lead - London, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with ITIL, SIAM, and ServiceNow clearly, as these are key areas for the role you're aiming for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our awesome team at Infosys.
We think you need these skills to ace Principal Consultant - ServiceNow SIAM Program Lead - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your ITIL expertise and any relevant SIAM experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our values. Share specific examples of your achievements in IT service management to grab our attention!
Showcase Your Thought Leadership: If you've authored white papers or led discussions in ITSM forums, make sure to mention these! We love seeing candidates who are thought leaders in their field, so don’t hold back on sharing your insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Infosys Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge. Be ready to discuss how you've applied these principles in real-world scenarios, especially in complex multi-provider environments. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders at various levels. Think about specific situations where you influenced decisions or navigated challenges. This will demonstrate your ability to communicate and consult effectively, which is crucial for this role.
✨Highlight Your Experience with ServiceNow
Since ServiceNow is a key tool for this position, be ready to discuss your hands-on experience with it. Share specific projects where you've used ServiceNow to drive service quality or improve processes. This will help you stand out as a candidate who can hit the ground running.
✨Emphasise Your Continuous Improvement Mindset
Talk about your approach to driving automation and service improvement initiatives. Prepare to share examples of how you've led digital transformation efforts or improved service delivery. This will align well with Infosys's focus on learnability and innovation.