At a Glance
- Tasks: Lead the design and delivery of training for the Electronic Staff Record system.
- Company: Join a forward-thinking consultancy focused on education management.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by enhancing training and capability in a vital system.
- Qualifications: Experience in managing training services and strong stakeholder communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams, HR stakeholders, and technical support teams are effectively trained to maximize system adoption, operational efficiency, and compliance.
Responsibilities
- Training Strategy & Governance
- Define and execute the ESR training strategy aligned with objectives and service transition plans
- Establish training governance, standards, and quality assurance processes
- Ensure compliance with regulatory, audit, and data protection requirements
- Develop training KPIs, reporting metrics, and continuous improvement mechanisms
- Curriculum & Content Management
- Design and maintain comprehensive ESR training curriculum covering:
- HR & Payroll modules
- Self-service and manager self-service (ESS/MSS)
- BACS and finance-related processes
- Oversee development of training materials:
- Instructor-led training (ILT)
- eLearning modules
- User manuals and quick reference guides
- Ensure alignment with system releases, enhancements, and patches
- Training Delivery & Execution
- Lead delivery of training programs across user groups (clinical, administrative, payroll, HR)
- Manage internal trainers and third-party training providers where applicable
- Ensure high-quality training delivery for:
- New system implementations
- System upgrades and releases
- Business process changes
- Support remote and classroom-based training models
- Stakeholder Management
- Act as primary interface for training-related engagements with stakeholders
- Collaborate with:
- Service Delivery Managers
- Functional Leads and SMEs
- Change and Release Teams
- Translate business requirements into effective training interventions
- Performance Monitoring & Reporting
- Track training effectiveness through:
- User feedback
- Adoption metrics
- Incident reduction trends
- Identify training gaps and implement corrective actions
- Continuous Improvement
- Drive innovation in learning methods (digital learning, simulations, knowledge portals)
- Introduce best practices in enterprise learning and capability management
- Align training with ITIL and service management practices
Key Skills & Experience
- Essential
- Proven experience in managing training or education services in large IT environments
- Strong knowledge of Oracle E-Business Suite / ESR (HR, Payroll, OLM modules preferred)
- Experience working with public sector clients
- Expertise in training lifecycle management (design, delivery, evaluation)
- Strong stakeholder management and communication skills
- Experience in transition and knowledge transfer programs
- Desirable
- Understanding of BACS/payment processing environments
- Familiarity with ITIL framework and service management processes
- Experience in audit-compliant training environments
- Experience with learning management systems (LMS)
- Preferred
- Excellent planner for release and delivery planning
- Excellent problem-solving skills
- Experience coaching and mentoring teams of 5+ members
- Experience with Lean / Agile development methodologies & ITIL Methodologies
Personal
- High analytical skills
- High customer orientation
- High quality awareness
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Principal Consultant-Education-Management-UK employer: Infosys Limited
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Principal Consultant role in Education Management. Our commitment to employee growth is reflected in our comprehensive training programmes and a culture that fosters innovation and collaboration. Located in the UK, we offer competitive compensation, including bonuses, and a diverse, inclusive work environment that values merit and performance, ensuring that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Consultant-Education-Management-UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the education management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Principal Consultant role or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its training strategies. Be ready to discuss how your experience aligns with their needs, especially around the ESR system and stakeholder management. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience in managing training services and how you can drive innovation in learning methods.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Principal Consultant-Education-Management-UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Principal Consultant. Highlight your experience in managing training services and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed, especially around training strategy and stakeholder management.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use bullet points to clearly outline your expertise in training lifecycle management and any familiarity with Oracle E-Business Suite or ESR. We love seeing concrete examples of how you've applied these skills in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Infosys Limited
✨Know Your ESR Inside Out
Make sure you have a solid understanding of the Electronic Staff Record (ESR) system, especially the HR and Payroll modules. Familiarise yourself with how these systems work and be ready to discuss how you would design and deliver training for them.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Be ready to explain how you would collaborate with Service Delivery Managers and Functional Leads to translate business requirements into effective training interventions.
✨Demonstrate Your Training Strategy Expertise
Think about your approach to developing a training strategy. Be prepared to discuss how you would establish training governance and quality assurance processes, as well as how you would measure training effectiveness through KPIs and user feedback.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about how you've driven innovation in learning methods in the past. Discuss any experience you have with digital learning, simulations, or knowledge portals, and how you would align training with ITIL and service management practices.
