At a Glance
- Tasks: Lead Oracle EBS service delivery for UK public sector clients and ensure project success.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary with bonuses, inclusive culture, and opportunities for continuous learning.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in the NHS while managing innovative projects and teams.
- Qualifications: 15+ years in IT delivery, strong stakeholder management, and experience with Oracle EBS.
The predicted salary is between 63000 - 77000 £ per year.
- Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK
- Role –
- Senior Delivery Manager
- Technology
- Oracle EBS Service Delivery Manager
- Location
- UK
- Business Unit
- ORC
Compensation –
Competitive (including bonus)
Job Description
We're looking for an Oracle EBS Service Delivery Manager to support UK public sector clients.
You'll need to guide & supporting projects ensure that the Programs are happening as per agreed timelines & deployment plans.
As a senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service Improvement.
The role owns service quality, SLA/KPI performance, major incident governance, stakeholder communication, operational readiness and smooth transition of change/project deliverables into BAU support.
Your role
Responsible for managing end-to-end Oracle EBS AMS delivery, including support, enhancements, and releases, ensuring SLA adherence, governance, and stakeholder satisfaction.
Responsibilities
- Own AMS delivery across application support, design, development, customization, testing and release functions.
- Ensure SLA/KPI adherence, service reporting, incident/problem/change governance and continuous service improvement.
- Lead P1/P2 situations, escalation management, service restoration, RCA and preventive action tracking.
- Govern development/customization backlog, solution design reviews, estimates, build quality and deployment readiness.
- Manage in-flight projects, milestones, risks, dependencies, resource allocation and BAU transition readiness.
- Own SIT, UAT, regression, payroll-critical validation, defect governance and production release sign-off.
- Conduct weekly/monthly/quarterly governance with NHS stakeholders, suppliers and internal leadership.
- Maintain KT, SOPs, runbooks, support acceptance criteria and operational handover artefacts.
Required
- 15+ years IT delivery / service management experience, including large AMS engagements.
- Strong ITIL service management and major incident governance experience.
- Experience managing application support, development, testing, release and project delivery teams.
- Good understanding of NHS ESR / Oracle HCM Cloud / Oracle EBS HRMS & Payroll support landscape.
- Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams.
- Strong stakeholder management, executive reporting, risk governance and customer relationship skills.
- Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification.
- Preferred
- Should be an excellent planner when it comes to perform Program planning and other delivery planning.
- Should have excellent problem-solving skills
- Should have at least 15 years of experience & should have managed large scale projects as Program manager.
- Experience with Lean / Agile development methodologies & ITIL Methodologies.
- Personal
- High analytical skills
- High customer orientation
- High quality awareness
- Why Infosys
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
“All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer.”
- #J-18808-Ljbffr
Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK in London employer: Infosys Limited
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Quality Engineering Lead role in Leeds. Our vibrant work culture fosters collaboration and innovation, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With competitive compensation, including bonuses, and a focus on diversity and inclusion, we create a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infosys Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infosys Limited!
✨Direct Apply to Infosys Limited
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We think you need these skills to ace Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
