At a Glance
- Tasks: Lead Oracle B2C Service Cloud projects, designing and implementing customer service solutions.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work environment, and opportunities for continuous learning.
- Other info: Mentor junior consultants and collaborate with global teams for impactful projects.
- Why this job: Shape the future of customer service with cutting-edge technology and innovative solutions.
- Qualifications: 10 years of experience with Oracle B2C Service Cloud and strong technical skills.
The predicted salary is between 69750 - 85250 £ per year.
- Role –
- Senior Consultant
- Technology
- Oracle B2C Service Cloud (Right Now)
- Location
- London
- Business Unit
- ORC
Compensation –
Competitive
Job Description
We are seeking an experienced Oracle B2C Service Cloud (Right Now) consulting leader to design, implement, customize, and optimize customer service solutions.
The ideal candidate is a techno-functional professional with deep platform knowledge, strong integration and customization skills, and the ability to lead complex client engagements and transformation programs.
Your role
You will anchor the engagement from requirements validation and solution design through technical design, development, testing, deployment, and stabilization.
You will guide project teams on processes and deliverables, advise on architecture and design decisions, support business pursuits and client workshops.
You will additionally shape account-level solution strategy and provide thought leadership across multiple workstreams.
Responsibilities.
- Solution Design and Architecture
- Lead discovery, fit-gap, architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs.
- Translate complex requirements into functional designs, technical specifications, data models, interface designs, and deployment approaches.
- Provide design governance for security, profiles and permissions, custom objects, performance, data retention, environment management, and operational support.
- Own architecture across multiple service workstreams and advise client leadership on roadmap and modernization priorities.
- Development, Customization, and Integration
- Design and develop Custom Processes and Event Handlers, BUI extensions or add-ins, custom scripts, business rules, workflows, workspaces, reports, and knowledge solutions.
- Use PHP, Connect PHP , ROQL, Java Script, HTML, CSS, j Query, . NET, SQL, and supported APIs as appropriate to the solution.
- Design and implement REST/SOAP integrations with enterprise applications, including orchestration through Oracle Integration Cloud or equivalent middleware.
- Apply platform capabilities such as Job Scheduler, Element Manager, Data Sync, External Objects, and analytics where relevant.
- Lead troubleshooting, root‑cause analysis, performance tuning, code reviews, release validation, and production stabilization.
- Implementation and Delivery Leadership
- Lead full lifecycle deliveries from requirements and solution design through configuration, development, SIT, UAT, cutover, go‑live, and post‑production support.
- Facilitate client workshops, design sessions, demonstrations, and user acceptance activities for technical and non‑technical stakeholders.
- Manage workstream scope, estimates, dependencies, risks, resources, releases, documentation, and quality gates.
- Collaborate with business analysts, developers, architects, project managers, integration teams, infrastructure teams, and Oracle support.
- Mentor junior consultants, establish engineering standards, promote knowledge sharing, and contribute to pursuits and internal capability building.
- Required
- 10 years of experience with experience on at least 2 – 3 Oracle B2C Service Cloud (Right Now) implementation projects..
- Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, customization, Browser UI, customer portal, knowledge, analytics, security, and enterprise integration architecture.
- Hands‑on expertise in Custom Processes/Event Handlers, BUI extensions or add‑ins, business rules, workflows, workspaces, custom objects, integrations, and reports.
- Strong experience with REST/SOAP APIs, PHP, Connect PHP, ROQL, Java Script, HTML, CSS, j Query, . NET, SQL, and integration middleware such as Oracle Integration Cloud.
- Experience leading client workshops, architecture and design reviews, estimations, complex delivery workstreams, and technical teams.
- Experience working with global teams in onshore / offshore model.
- Preferred
- Oracle B2C Service Cloud certification.
- Experience with Oracle Fusion Service, Digital Customer Service, Oracle Sales, or other Oracle CX applications.
- Experience with Agile and Dev Ops practices, automated deployment, source control, and environment/release management.
- Personal
- High analytical and problem‑solving capability
- Strong customer orientation and stakeholder management
- High‑quality awareness and attention to detail
- Why Infosys
Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
“All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer.”
- #J-18808-Ljbffr
Senior Consultant-Oracle B2C Service Cloud (RightNow) -UK in London employer: Infosys Limited
Infosys Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to extensive training and development opportunities, ensuring your skills are always at the forefront of industry standards. Located in the United Kingdom, you'll enjoy a vibrant work environment that values diversity and encourages meaningful contributions to global projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant-Oracle B2C Service Cloud (RightNow) -UK in London
✨Join Local Tech Meetups
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We think you need these skills to ace Senior Consultant-Oracle B2C Service Cloud (RightNow) -UK in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Infosys Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Infosys Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Infosys Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Infosys Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
