At a Glance
- Tasks: Monitor and manage BACS payment files, ensuring timely and secure transactions.
- Company: Join a leading financial services firm with a commitment to diversity and inclusion.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be part of a critical team that ensures smooth financial operations for millions.
- Qualifications: Experience in BACS systems and strong Excel skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking a proactive and detail-oriented Service Monitoring Analyst to join our BACS File Processing Team. This role is responsible for overseeing the secure and timely transmission, monitoring, and reconciliation of high-value BACS payment files.
This is a critical operations role supporting the processing of billions of pounds each month, ensuring employee salary payments and financial transactions are executed without disruption. The role requires strong analytical capability, technical proficiency (particularly Excel), and the ability to operate effectively under pressure while engaging with multiple stakeholders, including banks and internal teams.
Your Role
- Monitor and manage end-to-end BACS file transmissions, ensuring adherence to critical processing timelines.
- Proactively identify, investigate, and resolve anomalies, delays, or failures in BACS submissions.
- Handle high-priority scenarios including:
- Payment recalls
- File rejections
- User input errors
- Collaborate closely with banking partners, clients, and internal support teams for issue resolution.
- Perform reconciliation of inbound and outbound BACS reports/files to confirm settlement accuracy.
- Provide timely updates and manage stakeholder expectations during incidents or disruptions.
- Escalate and coordinate resolution of critical incidents with appropriate urgency.
- Produce accurate operational reporting, including:
- File transmission volumes
- Reconciliation summaries
- SLA adherence metrics
Responsibilities
- Ensure continuous monitoring of BACS service processes and maintain operational integrity.
- Act as primary point of contact during service incidents and ensure end-to-end ownership.
- Maintain detailed logs and audit trails of incidents, actions taken, and resolutions.
- Support business-critical payment cycles, including out-of-hours monitoring where required.
- Drive process improvements and enhance monitoring and reporting efficiency.
- Ensure compliance with internal policies, banking standards, and regulatory requirements.
- Build strong working relationships with stakeholders across operations, technology, and banking partners.
Required Skills & Experience
- Prior experience working with BACS systems and/or payments processing environments.
- Strong proficiency in Microsoft Excel, including:
- Pivot tables
- Lookups (VLOOKUP/XLOOKUP)
- Data manipulation and reconciliation
- Exceptional attention to detail and numerical accuracy.
- Proven ability to work under pressure in high-stakes, deadline-driven environments.
- Strong problem-solving skills with ownership mindset through to resolution.
- Experience working in structured monitoring shifts/rotas.
Preferred
- Experience with Oracle EBS.
- Background in financial services or payroll operations.
- Knowledge of Bacs Standard 18 or equivalent file formats.
- Familiarity with service monitoring tools or alerting platforms.
Personal
- High analytical capability and attention to detail.
- Strong sense of ownership and accountability.
- Ability to remain calm under pressure.
- High customer orientation and service mindset.
- Proactive, flexible, and solution-oriented approach.
Senior Consultant-BACS Payments, Service Monitoring-UK in London employer: Infosys Limited
At Infosys, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that values diversity and inclusion. Located in the UK, our team plays a crucial role in managing high-value BACS payments, ensuring job satisfaction through meaningful work that directly impacts financial transactions across the country.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant-BACS Payments, Service Monitoring-UK in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Infosys Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Consultant-BACS Payments, Service Monitoring-UK in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Infosys Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Infosys Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Infosys Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Infosys Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Infosys Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Infosys Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
