At a Glance
- Tasks: Lead and manage cloud service delivery operations while ensuring client satisfaction.
- Company: Dynamic tech company based in London, focused on innovation and excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Opportunity to mentor teams and drive continuous improvement in a fast-paced environment.
- Why this job: Join a team that values operational excellence and client engagement.
- Qualifications: Experience in DC infrastructure, cloud technologies, and ITSM frameworks required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Service Delivery Lead with a strong background in Data Centre (DC) Infrastructure and Cloud technologies. The ideal candidate should bring deep expertise in managing end to end service delivery operations, driving operational excellence, and ensuring seamless client engagement. This role requires the candidate to travel in UK, London.
Key Responsibilities
- Lead and manage DC infrastructure and cloud based service delivery operations, ensuring stable, secure, and scalable environments.
- Collaborate closely with clients to understand their needs, manage expectations, and build strong, trusting relationships.
- Ensure high quality communication and articulation across teams, stakeholders, and leadership.
- Oversee the full spectrum of ITSM processes within a managed services environment, ensuring adherence to standards and best practices.
- Drive effective SLA management, monitoring performance metrics, identifying gaps, and implementing corrective actions where required.
- Lead, mentor, and guide operational teams to deliver exceptional service quality and continuous improvement.
Required Skills & Experience
- Strong background in DC infrastructure, cloud technologies, and service operations management.
- Proven experience in managed service delivery, particularly with ITSM frameworks (e.g., ITIL).
- Excellent client engagement, communication, and presentation skills.
- Demonstrated ability to lead and motivate cross functional teams.
- Strong understanding of SLA and performance management in service-delivery environments.
IT Service Manager - London, UK employer: Infosys Limited
As an IT Service Manager in London, you will join a dynamic and innovative team that prioritises operational excellence and client satisfaction. Our company fosters a collaborative work culture that encourages professional growth through continuous learning and mentorship, while also offering competitive benefits and a flexible work environment. With a strong focus on cutting-edge technologies and a commitment to employee development, we provide a unique opportunity for you to thrive in your career within the vibrant tech landscape of London.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - London, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT service management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with DC infrastructure and cloud technologies. Share specific examples of how you've driven operational excellence and improved service delivery in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to ITSM frameworks and client engagement. Think about how you can demonstrate your leadership skills and ability to manage SLAs effectively. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace IT Service Manager - London, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in DC infrastructure and cloud technologies. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Manager role. Share specific examples of how you've driven operational excellence and built strong client relationships.
Showcase Your Communication Skills:Since this role involves high-quality communication across teams and clients, make sure your application reflects your ability to articulate ideas clearly. We love candidates who can convey complex information in an easy-to-understand way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Infosys Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Data Centre infrastructure and cloud technologies. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show that you not only understand the tech but can also apply it effectively.
✨Client Engagement is Key
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you had to manage expectations or resolve conflicts. Being able to articulate these experiences will demonstrate your strong client engagement skills.
✨SLA Management Matters
Familiarise yourself with SLA management and performance metrics. Be prepared to discuss how you've monitored performance in previous roles and what corrective actions you've implemented when things didn't go as planned. This shows you're proactive and results-driven.
✨Lead with Confidence
Think about your leadership style and how you've motivated teams in the past. Be ready to share specific examples of how you've guided operational teams to improve service quality. This will highlight your ability to lead and mentor effectively.
