Role
Lead Consultant – Configuration Management Lead / Configuration Manager – Leeds / Warwick, UK.
Role Overview
The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes.
Key Responsibilities
- Define and implement the Configuration Management strategy, policies, and processes.
- Establish and maintain the CMDB governance framework aligned with ITIL best practices.
- Ensure standardization of configuration management processes across the organization.
- Drive CMDB maturity and continuous improvement initiatives.
CMDB Management & Data Integrity
- Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
- Define CI classes, attributes, relationships, and lifecycle management.
- Implement processes for CI identification, control, status accounting, and verification/audit.
- Conduct regular audits and reconciliation of CMDB data with discovery tools.
IT Asset & Service Mapping
- Manage IT asset lifecycle (hardware, software, cloud resources).
- Enable service mapping and dependency mapping across applications and infrastructure.
- Integrate CMDB with discovery and monitoring tools for real‑time updates.
- Ensure alignment between asset management and configuration management.
Integration with ITSM Processes
- Collaborate with Incident, Problem, Change, and Release Management teams.
- Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
- Enable accurate service impact visibility during outages or changes.
- Drive adoption of CMDB across operations teams.
Tools & Automation
- Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
- Leverage automation and discovery tools for CI population and updates.
- Define integrations with monitoring, cloud, DevOps, and security systems.
- Improve efficiency through scripting, APIs, and automation frameworks.
Reporting & Analytics
- Develop dashboards and reports for CMDB health, data quality, and compliance.
- Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
- Provide insights for decision‑making and operational improvements.
Stakeholder & Team Management
- Engage with cross‑functional teams (Infrastructure, Cloud, Security, DevOps).
- Act as SME for configuration management processes and toolsets.
- Lead and mentor CMDB analysts and administrators.
- Collaborate with vendors and tool partners.
Risk, Compliance & Audit
- Ensure compliance with internal policies and regulatory requirements.
- Support audit activities and provide CMDB evidence as required.
- Identify risks in configuration data and implement mitigation actions.
Required Skills & Competencies
Technical Skills
- Strong expertise in Configuration Management, CMDB, and IT Asset Management
- Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
- Hands‑on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus
- Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium)
- Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments
- Familiarity with APIs, automation tools, and scripting (PowerShell, Python)
Functional Skills
- Service mapping and dependency modeling
- Data governance and quality management
- IT Operations and Service Management integration
Leadership Skills
- Strong stakeholder management and collaboration abilities
- Ability to lead cross‑functional teams and influence without authority
- Analytical and problem‑solving mindset
- Excellent communication and presentation skills
All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
