Overview
Business Analysis and Requirement Management
Responsibilities
- Responsible & Accountable for the Functional & business requirements delivery
- Drive business requirement meetings with clients
- Lead requirement elicitation workshops, stakeholder interviews, and process discovery sessions for transformation initiatives
- Understand customer functional landscape and create business requirement documents, BRD
- Document business requirements, functional specifications, user stories, and acceptance criteria
- Clarify the business requirements to project delivery teams (Development and QA Testing) and ensure the business requirements are translated into functional requirements
- Work with customer business teams and create UAT test cases
- Work with Testers (Testing Team, UAT Team) to clear requirement-related queries and expedite defect closure
- Conduct UAT tests and assist with UAT
- Define and maintain requirements traceability matrix (RTM) across the delivery lifecycle
- Ensure alignment between business requirements and XCenter configurations/development
Domain and Process Analysis
- Identify process gaps, inefficiencies, and opportunities for automation and optimization
- Work with SMEs to define business rules, workflows, and guidelines
- Ensure solution design aligns with regulatory requirements and operational best practices
- Support definition of KPIs, SLAs, and performance metrics
Guidewire Functional Alignment
- Work with BA resources and map requirements to ClaimCenter, PolicyCenter, BillingCenter capabilities
- Define requirements for: Policy lifecycle (quote, bind, issue, endorsements, renewals); Billing lifecycle (invoicing, payments, commissions, collections); Claims lifecycle (FNOL, adjudication, settlement, recovery)
- Support integrations across XCenters and external systems
- Promote OOTB usage and minimize customization
- Collaborate with developers and architects to define functional solution design and system behavior
- Define requirements for entities, workflows, activities, validations, assignment rules, and integrations
- Support configuration and development teams with clarifications, solution walkthroughs, and requirement refinements
- Ensure optimal use of standard Guidewire features with minimal customization
Stakeholder Management and Communication
- Act as the primary interface between business stakeholders, IT teams, and delivery teams
- Facilitate workshops and discussions with SMEs, product owners, and client stakeholders
- Communicate functional designs, business flows, and system impacts clearly to both technical and non-technical audiences
- Provide structured updates on requirements status, risks, dependencies, and decisions
- Ensure stakeholder alignment and sign-offs on requirements and solution design
Testing, Validation, and Governance
- Review and support SIT, UAT, and regression testing scenarios based on business requirements
- Review test cases, test data, and expected outcomes
- Support defect triage, root cause analysis, and resolution tracking
- Ensure completeness of requirements coverage in testing cycles
- Maintain project artefacts including requirements documentation, process flows, and audit records
Qualifications
- Proven experience in insurance domain and business analysis roles
- Hands-on experience in Guidewire XCenter BA role
- Experience in at least one full-cycle XCenter implementation or multiple enhancement/AMS engagements as Business Analyst
- Strong understanding of P&C insurance
- Experience working with cross-functional stakeholders and distributed teams
- Experience in Agile/Scrum methodologies (user stories, backlog grooming, sprint support)
- UK / Europe client engagement experience
Technical Skills
- Strong expertise in requirements gathering, process modeling, and functional documentation
- Working knowledge of Guidewire ClaimCenter functionality and configuration concepts
- Experience with user story creation, backlog management, and acceptance criteria definition
- Familiarity with tools such as JIRA, Confluence, or Azure DevOps
- Experience in test scenario definition, UAT support, and defect lifecycle management
- Strong documentation and analytical skills
- Exposure to Guidewire integrations (PolicyCenter, BillingCenter, external systems)
- Exposure to regulatory frameworks and compliance requirements
- Knowledge of data models, SQL, and API-based integrations
- Guidewire Certification
Desirable
- Experience with APD
- London Market / US / APAC client exposure
Personal
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
