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- Tasks: Manage employee relations cases and provide expert advice to resolve issues.
- Company: Join Infosys, a leader in tech solutions with a commitment to continuous improvement.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact by supporting managers and enhancing employee experiences.
- Qualifications: Experience in employee relations, strong communication skills, and knowledge of employment law required.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
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Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution.
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Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability.
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Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
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Take necessary steps to resolve cases promptly and drive achievement of critical SLAs.
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Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client’s business.
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Support with ER letter drafting including the formation of allegations and outcome letters.
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Review and advise on case evidence/notes and procedural correspondence.
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Coach, guide and influence managers to take the best approach to dealing with employee relations issues.
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Manage and maintain HR systems, recording all ER cases in a case management system.
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Build and maintain strong working relationships with key client stakeholders.
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Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate.
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Liaising effectively with other internal departments and external teams.
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To support colleagues in the wider team as and when required.
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To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology.
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Previous experience of advising and supporting managers with complex ER issues
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Strong communication and influencing skills with the ability to interact across all levels of management.
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Strong customer focus
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Strong attention to detail, problem solving ability and ability to deliver results to deadlines.
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Strong understanding of Employment Law
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Good interpersonal skills
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Good written communication skills
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Good IT skills
Desirable Criteria:
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experience of working to challenging SLAs/KPIs
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experience of dealing with volume case work
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Good knowledge and experience of Irish employment law and practice
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Experience liaising with IBEC
Employee Relations Specialist employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Specialist
✨Tip Number 1
Familiarize yourself with the key aspects of Irish employment law, as this role requires a strong understanding of it. Consider reviewing recent case studies or legal updates to demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing complex employee relations cases. Be prepared to discuss specific examples where you successfully resolved issues and how you influenced managers in those situations.
✨Tip Number 3
Showcase your communication and interpersonal skills by preparing to engage in role-play scenarios during the interview. This will help you demonstrate your ability to coach and guide managers effectively.
✨Tip Number 4
Research Infosys' continuous improvement ideology and think of ways you can contribute to enhancing team processes. Being able to discuss this in your interview will show that you're aligned with the company's values.
We think you need these skills to ace Employee Relations Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Employee Relations Specialist position. Understand the key responsibilities and required skills, such as case management, communication, and knowledge of employment law.
Tailor Your CV: Customize your CV to highlight relevant experience in employee relations, case management, and any specific achievements that demonstrate your ability to meet SLAs and KPIs. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for employee relations. Mention specific examples of how you've successfully managed complex ER issues and influenced management in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your written communication is clear and professional, reflecting the strong written communication skills required for the role.
How to prepare for a job interview at Infosys Limited
✨Showcase Your Case Management Skills
Be prepared to discuss your experience with managing various types of employee relations cases. Highlight specific examples where you successfully resolved issues, particularly in areas like long-term sickness or disciplinary actions.
✨Demonstrate Strong Communication Abilities
Since the role requires strong communication and influencing skills, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with managers and stakeholders in previous roles.
✨Highlight Your Knowledge of Employment Law
Make sure to brush up on your understanding of Irish employment law and any relevant practices. Be prepared to discuss how this knowledge has informed your approach to employee relations in past positions.
✨Emphasize Customer Focus and Relationship Building
Discuss your approach to providing excellent customer service and building strong relationships with key stakeholders. Share examples of how you've influenced line managers and collaborated with internal departments to achieve positive outcomes.
