At a Glance
- Tasks: Lead digital workplace projects, ensuring timely delivery and high-quality standards.
- Company: Infosys is a global leader in digital services and consulting, driving transformation for clients worldwide.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and the chance to shape digital futures.
- Other info: This role offers a unique opportunity to integrate local and global teams for impactful delivery.
- Why this job: Join a collaborative team, influence major clients, and work at the forefront of technology and business.
- Qualifications: 10+ years in IT with expertise in Microsoft technologies and digital workplace solutions required.
The predicted salary is between 54000 - 84000 £ per year.
Digital Workplace Services Partner - UK Industry Principal
You have successfully copied the job share URL to clipboard!
Job details
Work Location
London
State / Region / Province
London
Country
United Kingdom
Domain
Delivery
Interest Group
Company
ITL UK
Requisition ID
138096BR
Role: Senior Industry Principal / Digital Workplace Services Partner
Location: UK
Technology: Digital Workplace and Microsoft technologies expertise
Job Description
For the Digital Workplace Services Portfolio at Infosys UK is a senior leadership role responsible for end-to-end delivery, strategy, and customer engagement across large-scale digital workplace initiatives. The ideal candidate will leverage over two decades of IT experience, deep expertise in Microsoft technologies, proven project and service delivery leadership, and a demonstrated ability to balance local client relationships with global delivery through large Global System Integrators (GSIs) and offshore teams. Additionally, this role requires leading end-to-end solution defence for mid-to-large deals, ensuring competitive, commercially viable, and technically sound solutions.
Key Responsibilities:
Strategic Leadership & Portfolio Management
• Define and execute the long-term strategic roadmap for Digital Workplace technology solutions, ensuring alignment with client business objectives and Infosys’ global standards.
• Lead the delivery of complex, multi-disciplinary digital workplace projects, ensuring they are delivered on time, within budget, and to the highest quality standards.
• Oversee the entire service lifecycle, from solution design and implementation to ongoing service delivery and continuous improvement, adhering to ITIL and agile methodologies.
Technical Solutioning & Delivery
• Act as the technical authority for Microsoft technologies (including Azure, Microsoft 365, Endpoint Management, Teams, and related collaboration platforms), providing expert guidance on architecture, implementation, and best practices.
• Oversee the evaluation, selection, and integration of digital workplace products and services, collaborating with architects, SMEs, vendors, and compliance teams.
• Ensure robust governance, risk management, and compliance with security, privacy, and regulatory requirements across all solutions.
Customer Engagement & Relationship Management
• Build and maintain strong, trusted relationships with key client stakeholders, acting as the primary point of contact for all digital workplace initiatives and escalations.
• Translate complex technical concepts into clear business value propositions for both technical and non-technical audiences.
• Drive customer satisfaction by proactively identifying opportunities for value enhancement, innovation, and continuous service improvement.
Global Delivery & Offshore Team Integration
• Lead and coordinate delivery teams spanning local UK resources and global offshore teams, ensuring seamless collaboration and cultural integration.
• Foster a shared vision and inclusive work culture, leveraging best practices for integrating offshore talent into the broader delivery team.
• Act as a bridge between Infosys, client teams, and partner GSIs, ensuring alignment of goals, expectations, and delivery standards.
Sales Support & Solution Development
• Support pre-sales activities, including solution shaping, proposal development, and client presentations, leveraging deep technical and delivery expertise.
• Collaborate with sales and account management teams to identify new business opportunities and drive portfolio growth through innovative digital workplace offerings.
End-to-End Solution Defence
• Develop strategic solutions that align with business goals for mid-to-large deals.
• Defend and position solutions competitively, ensuring compliance with commercial and technical standards.
• Collaborate with cross-functional teams to validate and refine solution viability.
• Ensure cost-effectiveness, scalability, and risk mitigation across proposed solutions.
Financial, Commercial & Contractual Management
• Oversee budgeting, procurement, and resource allocation for digital workplace initiatives, ensuring cost-effectiveness and value realization.
• Establish and monitor service KPIs/SLAs, driving high-quality service delivery and continuous optimization.
• Proven track record in IT commercial and contractual management with deep knowledge of financial models.
• Extensive experience in pricing strategies and cost optimization within IT services.
• Strong expertise in negotiating complex IT contracts and vendor agreements.
• Familiarity with regulatory requirements and compliance frameworks in IT procurement
Required Experience & Skills
• Experience in IT, with at least 10 years focused on Digital Workplace solutions and Microsoft technology ecosystems.
• Proven track record of delivering large-scale digital transformation projects in complex, multi-vendor environments.
• Significant experience working with and managing large GSIs, balancing local client engagement with offshore delivery integration.
Technical Skills
• Expert-level knowledge of Microsoft 365, Azure, Endpoint Management, Teams, and related workplace technologies.
• Deep understanding of ITSM platforms (e.g., ServiceNow), automation, and scripting (PowerShell preferred).
• Strong grasp of security, compliance, and governance in cloud and hybrid workplace environments.
Leadership & Soft Skills
• Exceptional customer engagement, relationship-building, and stakeholder management skills.
• Excellent communication and influencing abilities, capable of adapting style to diverse audiences.
• Demonstrated ability to lead and motivate high-performing, cross-cultural teams across geographies.
• Entrepreneurial mindset, with a high sense of ownership, accountability, and continuous improvement orientation.
• Relevant certifications in Microsoft technologies, Project Management (PMP, Prince2, Agile/Scrum), and ITIL are highly desirable.
Key Attributes
• Strategic thinker with hands-on delivery expertise.
• Culturally adept, with experience integrating and leading offshore teams.
• Customer-centric, with a relentless focus on value creation and service excellence.
• Collaborative leader, able to drive results in complex, matrixed environments.
This role is pivotal to Infosys UK’s Digital Workplace Services portfolio, offering the opportunity to shape the digital future of major clients while working at the intersection of technology, business, and global delivery.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Infosys is an equal opportunity employer
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Manage Consent Preferences
Always Active
#J-18808-LjbffrDigital Workplace Services Partner - UK in London employer: Infosys Limited
Infosys UK is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide extensive training opportunities and support for professional development, ensuring our team members thrive in their careers. Our inclusive environment values diversity and encourages a shared vision, making it an ideal place for those looking to make a meaningful impact in the digital workplace sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Workplace Services Partner - UK in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infosys Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infosys Limited!
✨Direct Apply to Infosys Limited
Let's not forget to apply directly through the Infosys Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Workplace Services Partner - UK in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
