At a Glance
- Tasks: Lead client relationships and drive strategic partnerships in the public sector.
- Company: Join a global leader in technology consulting with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work globally and drive meaningful change.
- Why this job: Make a real impact by shaping client strategies and delivering exceptional results.
- Qualifications: Experience in public sector management and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Account Leadership and Relationship Management
Act as the primary strategic partner to the customer, representing Infosys as a trusted advisor and champion of their priorities. Build, nurture, and manage relationships with senior customer stakeholders to ensure sustained alignment and long-term value. Lead a dedicated core client management team, providing direction, clarity, and collaboration.
Commercial & Financial Ownership
Hold financial accountability for the account, ensuring the achievement of revenue and margin goals. Ensure adherence to financial plans, commercial discipline, and contractual commitments across all engagements. Partner with the wider sales teams to identify, shape, and convert new business opportunities within the public sector portfolio.
Delivery Excellence & Governance
Work closely with the delivery programme director in a '2 in a box' model. Drive consistent delivery quality, client satisfaction, and operational predictability. Oversee programme execution for large and complex accounts. Ensure all work is aligned to contractual obligations and customer expectations. Deliver precise revenue forecasting aligned to account expectations.
Financial Performance & Customer Satisfaction
Maintain strong commercial performance and account profitability. Drive disciplined financial management. Strengthen client trust and loyalty through exceptional delivery and partnership.
Qualifications & Competencies
- Deep experience working within or with the public sector.
- Proven leadership of large-scale programmes with complex delivery models.
- Strong relationship-management capabilities with C-suite and senior stakeholders.
- Entrepreneurial, proactive, and hands-on approach to problem-solving and opportunity creation.
- Experience working effectively in global delivery models and thinking holistically to anticipate industry, policy, and customer shifts.
- Shapes long-term account strategy and translates it into clear, actionable execution plans.
- Communicates with clarity, authority, and empathy to influence decisions at senior levels.
- Builds trust rapidly and positions Infosys as an indispensable strategic partner.
- Demonstrates strong business and financial judgement.
- Balances growth ambitions with disciplined execution and risk management.
- Places customer value, outcomes and experience at the heart of all decisions.
- Proactively identifies improvement areas and leads initiatives to enhance satisfaction.
- Creates a high-performance culture within the account team.
- Enables cross-functional collaboration across sales, delivery, and advisory units.
- Pursues new opportunities with energy, creativity, and ownership.
- Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.
- Remains composed under pressure and maintains forward momentum.
- Takes ownership for results, both successes and challenges, with transparency.
Group Manager - Client Services - PS in City of Westminster employer: Infosys Limited
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Group Manager - Client Services role. Our vibrant work culture fosters collaboration and innovation, empowering employees to take ownership of their projects while nurturing strong relationships with senior stakeholders in the public sector. With a commitment to professional growth, we offer extensive training and development opportunities, ensuring that our team members thrive in a dynamic environment that values customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Group Manager - Client Services - PS in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you articulate why you’re the perfect fit and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role you’re applying for. Use specific examples that highlight your skills in account leadership and relationship management, as these are key for the Group Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Group Manager - Client Services - PS in City of Westminster
Some tips for your application 🫡
Showcase Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams and managing relationships with senior stakeholders. We want to see how you've acted as a trusted advisor and champion for your clients.
Demonstrate Financial Acumen:Since financial accountability is key for this role, be sure to include examples of how you've managed budgets, achieved revenue goals, and maintained profitability in your previous positions. This will show us you can handle the commercial side of things.
Emphasise Delivery Excellence:Talk about your experience in ensuring high-quality delivery and client satisfaction. We’re looking for candidates who can drive operational predictability and align work with customer expectations, so share any relevant examples.
Be Authentic and Engaging:Finally, let your personality shine through! We appreciate authenticity and want to get a sense of who you are. Make sure your application reflects your proactive approach and enthusiasm for the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Infosys Limited
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the public sector landscape and the specific challenges faced by potential clients. This will help you articulate how your experience aligns with their needs and demonstrate that you can be a trusted advisor.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership in managing large-scale programmes. Be ready to discuss how you've successfully led teams, navigated complex delivery models, and ensured client satisfaction in previous roles.
✨Demonstrate Financial Acumen
Since financial accountability is key for this role, come prepared to discuss your experience with revenue forecasting and maintaining account profitability. Share specific instances where you’ve driven disciplined financial management and achieved margin goals.
✨Build Rapport with Stakeholders
Practice how you would engage with C-suite executives and senior stakeholders. Use role-play scenarios to refine your communication style, ensuring you can convey clarity, authority, and empathy while influencing decisions.
