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- Tasks: Provide top-notch support for customers transitioning to new corporate phones.
- Company: Join Infosys, a global leader in digital services and consulting with a diverse and inclusive culture.
- Benefits: Enjoy flexible working options, continuous learning opportunities, and a vibrant workplace environment.
- Why this job: Be part of a dynamic team that drives digital transformation and enhances customer experiences.
- Qualifications: Strong communication skills and a knack for tech support are essential; experience with help desk systems is a plus.
- Other info: Participate in a rotating on-call schedule for after-hours support.
The predicted salary is between 28800 - 43200 £ per year.
The Incident Technician will be responsible for providing white glove support to customers who are receiving new corporate phones. The technician will be responsible for assisting with ensuring a seamless transition between their current and new mobile phone. The role will require the candidate to work closely with the management and coordination of the replacement of mobile phones across several business units within the client. The candidate will be required to liaise with senior stakeholders within the Business and across various teams to ensure a seamless replacement process for the customers.
Role and Responsibilities:
Troubleshoot, repair, and maintain software applications
Escalation from Helpdesk for mobile phone support
Ensure that client policies and procedures are followed by, communicated, and adhered to
Create and maintain support documentation.
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all incidents and requests in ticket-tracking system.
Proactively inform management of trends, significant problems and expected delays.
On-call – Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology and participate in training programs.
Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
Key Skills\\\\Experience
Excellent communication, interpersonal and customer care skills.
Ability to work under pressure and on tight timescales.
Experience using help desk call management system.
Technical grasp of a wide range of applications both in house and 3rd party applications.
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
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Associate Consultant - Incident Technician - London employer: Infosys Limited
Contact Detail:
Infosys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Consultant - Incident Technician - London
✨Tip Number 1
Familiarise yourself with the latest mobile technologies and applications. Being knowledgeable about the devices and software you'll be supporting will not only boost your confidence but also impress the interviewers.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since the role involves liaising with senior stakeholders, being able to explain complex issues in simple terms is crucial.
✨Tip Number 3
Get comfortable with ticket-tracking systems. If you have experience with any help desk management tools, be ready to discuss how you've used them to manage incidents and requests effectively.
✨Tip Number 4
Show your proactive side by preparing examples of how you've handled pressure in past roles. This will demonstrate your ability to work under tight timescales, which is essential for this position.
We think you need these skills to ace Associate Consultant - Incident Technician - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Incident Technician. Focus on your technical abilities, customer service experience, and any previous roles where you provided support or troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and explain why you're a great fit. Mention specific experiences where you've successfully managed mobile phone transitions or provided exceptional customer support.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully liaised with stakeholders in past roles.
Highlight Technical Proficiency: Detail your experience with help desk call management systems and any technical knowledge of software applications. If you have certifications or training related to mobile technology, be sure to include those as well.
How to prepare for a job interview at Infosys Limited
✨Showcase Your Communication Skills
As an Associate Consultant - Incident Technician, excellent communication is key. Be prepared to demonstrate your ability to convey technical information clearly and effectively, especially when liaising with senior stakeholders.
✨Familiarise Yourself with Helpdesk Systems
Since experience with help desk call management systems is essential, make sure you understand how these systems work. If possible, review common ticketing software and be ready to discuss your experience or knowledge during the interview.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and maintaining software applications. Brush up on your technical knowledge, particularly regarding mobile phone support and any relevant applications, to confidently answer these queries.
✨Demonstrate Proactive Problem-Solving
The role requires proactive responses to issues. Prepare examples from your past experiences where you identified problems early and took initiative to resolve them, showcasing your ability to manage incidents effectively.
