Associate Consultant-BACS Payments, Service Monitoring-UK
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Job details
Job Role
Associate Consultant
Work Location
London
State / Region / Province
London
Country
United Kingdom
Domain
Delivery
Interest Group
Company
ITL UK
Requisition ID
153110BR
Job Specification – Associate Consultant
Role – Service Monitoring Analyst
Technology – BACS Payments, Service Monitoring, Reconciliation, Excel
Location – UK
Business Unit – ORCALL
Compensation – Competitive (including bonus)
Job Description
We are seeking a proactive and detail-oriented Service Monitoring Analyst to join our BACS File Processing Team. This role is responsible for overseeing the secure and timely transmission, monitoring, and reconciliation of high-value BACS payment files.
This is a critical operations role supporting the processing of billions of pounds each month, ensuring employee salary payments and financial transactions are executed without disruption. The role requires strong analytical capability, technical proficiency (particularly Excel), and the ability to operate effectively under pressure while engaging with multiple stakeholders, including, Banks, and internal teams.
Your Role
- Monitor and manage end-to-end BACS file transmissions, ensuring adherence to critical processing timelines.
- Proactively identify, investigate, and resolve anomalies, delays, or failures in BACS submissions.
- Payment recalls
- File rejections
- Collaborate closely with banking partners, clients, and internal support teams for issue resolution.
- Perform reconciliation of inbound and outbound BACS reports/files to confirm settlement accuracy.
- Provide timely updates and manage stakeholder expectations during incidents or disruptions.
- Escalate and coordinate resolution of critical incidents with appropriate urgency.
- Produce accurate operational reporting including:
- File transmission volumes
- Reconciliation summaries
- SLA adherence metrics
Job Specification – Associate Consultant
Role – Service Monitoring Analyst
Technology – BACS Payments, Service Monitoring, Reconciliation, Excel
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Associate Consultant-BACS Payments, Service Monitoring-UK employer: Infosys Limited
Infosys Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to extensive training and development opportunities, ensuring your skills are always at the forefront of industry standards. Located in the United Kingdom, you'll enjoy a vibrant work environment that values diversity and encourages meaningful contributions to global projects.
