Role – Application Maintenance and Support Engineer-Jira & Confluence
Technology – Jira and Confluence Administration, L2/L3 support
Location – Stevenage, UK
Job Summary
We are seeking an experienced Jira & Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms. The successful candidate will be responsible for ensuring platform stability, user support, administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem.
The role requires strong technical expertise in Jira and Confluence administration, stakeholder management, troubleshooting, automation, and enterprise collaboration tools.
Location & Security Requirements
Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
Responsibilities
Jira & Confluence Administration Responsibilities
Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
Create and manage Confluence spaces, templates, knowledge bases, and content governance.
Manage user provisioning, groups, roles, and access permissions.
Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
Support Agile teams with Jira best practices and process improvements.
Support & Operations Responsibilities
Provide L2/L3 support for Jira, Confluence, and JSM platforms.
Troubleshoot platform, workflow, permission, and integration issues.
Monitor application health, performance, backups, and maintenance activities.
Handle incident, service request, and enhancement activities within defined SLAs.
Support user onboarding, training, and documentation.
Work with JCMA and CCMA migration tools.
Required Skills
Strong hands on experience with:
Jira Software Administration
Confluence Administration
Atlassian Cloud & Data Center
Jira Workflows, Schemes, Permissions, Screens, Custom Fields
JQL and Dashboard Development
Jira Automation
User & Access Management
Migration Tools (JCMA, CCMA)
REST APIs
Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:
High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity
Senior Associate Consultant/Senior Consultant - Jira and Confluence Admin in Stevenage employer: Infosys Europe
Located in the vibrant Canary Wharf area of London, our company offers a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a supportive culture that values diversity and inclusion. With hybrid work options and a focus on work-life balance, we empower our team to thrive both professionally and personally while contributing to impactful insurance transformation projects.
