Guidewire Business Analyst / Guidewire Developer / Guidewire Architect / Guidewire Program Manager / Guidewire QA Lead / Guidewire & production support in London

Role: Guidewire Business Analyst

Skill – LOB / Products – Specialty Insurance / London Market

Location –London, UK(hybrid work – up to 5 days/a week at Canary Wharf office.)

Role summary

We are seeking an experienced Guidewire Business Analyst with strong expertise across Guidewire XCenters (ClaimCenter, PolicyCenter, BillingCenter) to lead analysis and delivery in large-scale insurance transformation programs. The role requires deep understanding of end-to-end insurance lifecycle including policy, billing, and claims processes.

The role sits at the intersection of domain expertise, business analysis, Guidewire product capabilities, requirements engineering, and stakeholder engagement. The individual will work closely with business and IT stakeholders from Underwriting, Finance, Digital, and Enterprise Architecture teams across large-scale insurance transformation initiatives

The ideal candidate will have strong hands-on experience in process analysis, Guidewire XCenter functional capabilities, requirement elicitation, and Agile delivery, with the ability to translate complex business requirements into clear, structured, and implementation-ready artefacts

Key Responsibilities

Business Analysis and Requirement Management

• Responsible & Accountable for the Functional & business requirements delivery

• Drive business requirement meeting with clients

• Lead requirement elicitation workshops, stakeholder interviews, and process discovery sessions for transformation initiatives.

• Understand Customer functional landscape and create business requirement documents, BRD

• Document business requirements, functional specifications, user stories, and acceptance criteria.

• Clarify the business requirements to Project delivery Teams (Development and QA Testing) and ensure the business requirements are translated into functional requirements

• Work with Customer Business teams and create UAT test cases

• Work with Testers (Testing Team, UAT Team) to clear requirement related queries and expedite the defect closure

• Conducting UAT tests & helping with UAT

• Define and maintain requirements traceability matrix (RTM) across delivery lifecycle.

• Ensure alignment between business requirements and XCenter configurations/development

Domain and Process Analysis

• Identify process gaps, inefficiencies, and opportunities for automation and optimization.

• Work with SMEs to define business rules, workflows, and guidelines.

• Ensure solution design aligns with regulatory requirements and operational best practices.

• Support definition of KPIs, SLAs, and performance metrics.

Guidewire Functional Alignment

• Work with BA resources and Map requirements to ClaimCenter, PolicyCenter, BillingCenter capabilities

• Ensure to define requirements for:

• Policy lifecycle (quote, bind, issue, endorsements, renewals)

• Billing lifecycle (invoicing, payments, commissions, collections)

• Claims lifecycle (FNOL, adjudication, settlement, recovery)

• Support integrations across XCenters and external systems

• Promote OOTB usage and minimize customization

• Collaborate with developers and architects to define functional solution design and system behavior.

• Define requirements for entities, workflows, activities, validations, assignment rules, and integrations.

• Support configuration and development teams with clarifications, solution walkthroughs, and requirement refinements.

• Ensure optimal use of standard Guidewire features with minimal customization.

Stakeholder Management and Communication

• Act as the primary interface between business stakeholders, IT teams, and delivery teams.

• Facilitate workshops and discussions with SMEs, product owners, and client stakeholders.

• Communicate functional designs, business flows, and system impacts clearly to both technical and non-technical audiences.

• Provide structured updates on requirements status, risks, dependencies, and decisions.

• Ensure stakeholder alignment and sign-offs on requirements and solution design.

Testing, Validation, and Governance

• Review and support SIT, UAT, and regression testing scenarios based on business requirements.

• Review test cases, test data, and expected outcomes.

• Support defect triage, root cause analysis, and resolution tracking.

• Ensure completeness of requirements coverage in testing cycles.

• Maintain project artefacts including requirements documentation, process flows, and audit records.

Required Experience

• Proven experience in insurance domain and business analysis roles.

• Hands-on experience in Guidewire Xcenter BA role.

• Experience in at least one full-cycle Xcenter implementation or multiple enhancement/AMS engagements as Business analyst.

• Strong understanding of P&C insurance.

• Experience working with cross-functional stakeholders and distributed teams.

• Experience in Agile/Scrum methodologies (user stories, backlog grooming, sprint support).

• UK / Europe client engagement experience

Technical Skills Mandatory:

• Strong expertise in requirements gathering, process modeling, and functional documentation.

• Working knowledge of Guidewire ClaimCenter functionality and configuration concepts.

• Experience with user story creation, backlog management, and acceptance criteria definition.

• Familiarity with tools such as JIRA, Confluence, or Azure DevOps.

• Experience in test scenario definition, UAT support, and defect lifecycle management.

• Strong documentation and analytical skills

• Exposure to Guidewire integrations (PolicyCenter, BillingCenter, external systems).

• Exposure to regulatory frameworks and compliance requirements

• Knowledge of data models, SQL, and API-based integrations.

Desirable

• Experience to APD

• London Market / US / APAC client exposure

• Guidewire Certification

Role: Guidewire Developer
Skill – Guidewire development
Location – London, UK(hybrid work – up to 5 days/a week at Canary Wharf office)

Role summary
We are seeking an experienced Guidewire Technical Lead to drive the technical design, development, integration, and delivery of Guidewire-based insurance transformation programs. The role sits at the intersection of Guidewire product expertise, insurance domain understanding, application design, integration architecture, and delivery leadership.
The role requires client co-ordination and deep functional or insurance (P&C) industry expertise especially on Personal and/or commercial lines.

The ideal candidate will have strong hands-on experience in Guidewire development, technical solution design, integration patterns, and Agile delivery, with the ability to lead development teams and ensure scalable, high-quality implementation across Guidewire XCenters

Must have Skills

• Domain Expertise:

  • Good experience in Property and Casualty insurance domain

• Technical Design & Development Leadership

  • Lead the technical design and development of Guidewire solutions across PolicyCenter, BillingCenter, and ClaimCenter.

  • Translate business and functional requirements into technical designs, component specifications, and implementation approaches.

  • Drive development of configurations, customizations, rules, workflows, PCFs, integrations, and extensions in Guidewire.

  • Ensure adherence to coding standards, design principles, reusability, and performance best practices.

  • Review solution design and code to ensure alignment with project architecture and business needs.

• Team Leadership & Delivery Management

  • Lead and mentor a team of Guidewire developers and senior engineers across design, development, and defect resolution.

  • Provide task estimation, sprint planning support, and technical oversight across Agile delivery cycles.

  • Coordinate with business analysts, architects, QA teams, DevOps, and project managers to ensure smooth execution.

  • Resolve technical blockers, production issues, and environment-specific challenges in a timely manner.

• Guidewire Skills:

  • Strong functional & Technical understanding of Guidewire Insurance Product Suite (On-Prem and Cloud)

  • Guidewire Certified Resource – preferably ACE across modules

  • Experience with policy, claim, and billing life cycles and transactions in Guidewire

• Project Management:

  • Lead a GW technical Team

  • Experience in development, execution and monitoring of project plans

  • Experience in optimizing existing project plans and deliver project goals on time

  • Working experience in implementation & AMS programs

  • Experience with defect triaging, estimation, stakeholder management, and application enhancements.

  • Ability to lead Team and manage client stakeholders

• Configuration Expertise: Hands-on experience with Guidewire xCenters (version 10.x & cloud/SaaS) configuration including:

  • Workflows

  • Data Model

  • Rules

  • Entity Creation/Modification

  • Benefit Management

  • PCFs customization

  • Validations

  • Widgets and their attributes

  • Integration Mechanisms

  • Guidewire Data Model

• Customization & Integration:

  • Sound knowledge of Guidewire xCenters (version 10.x & Cloud/SaaS) customization and integration (Intra and Inter system integration) using REST and SOAP APIs

• Technical Skills:

  • Experience with batch processes, Guidewire Messaging framework, and OOTB plugins

  • Familiarity with Infra concepts and deployment architecture (WMB, WAS, and Apache)

  • Strong knowledge on Software architecture and design in Guidewire Ecosystem

• Data Analysis: Ability to write SQL queries for data analysis.

• GW Cloud/SaaS Offerings : Working Knowledge on GW Cloud/SaaS Offerings including GT Framework, Integration Gateway, Advance Product Designer (APD), Autopilot ,Underwriting Workbench and few others

Good to Have

• AI & Automation Skills

Role: Guidewire Architect
Skill – Guidewire Architecture, P&C domain expertise
Location – London, UK(hybrid work – up to 5 days/a week at Canary Wharf office.)

Role summary
We are seeking a highly experienced Guidewire Technical Architect to lead the architecture, design, and delivery of Guidewire-based insurance transformation programs.
The role is responsible for defining end-to-end solution architecture across Guidewire XCenters, ensuring scalability, performance, integration alignment, and adherence to best practices.
The role requires client co-ordination and deep functional or insurance (P&C) industry expertise.

The ideal candidate combines deep Guidewire product knowledge, strong technical architecture skills, and P&C domain expertise; with ptitude to work in Implementation, Transformation and AMS programs with a strong niche skill of Guidewire ( Policy, Billing & ClaimCenter and Guidewire InsuranceSuite) including on-prem and SaaS version.

Must have Skills

• Domain Expertise:

  • Good experience in Property and Casualty insurance domain and LondonMarket

• Guidewire Skills:

  • Strong functional understanding of Guidewire Insurance Product Suite (On-Prem and Cloud)

  • Guidewire Certified Resource – preferably ACE across modules

  • Experience with policy, claim, and billing life cycles and transactions in Guidewire

• Solution Architecture & Design

  • Define end-to-end architecture for Guidewire implementations (PolicyCenter, BillingCenter, ClaimCenter)

  • Design scalable, modular, and high-performance solutions

  • Create:

  • Solution Architecture Documents (SAD)

  • High-Level Design (HLD) & Low-Level Design (LLD)

  • Integration and data architecture

  • Ensure alignment with enterprise architecture standards

• Guidewire XCenters Expertise

  • Provide architecture guidance across:

  • PolicyCenter – product model, rating, underwriting rules

  • BillingCenter – billing plans, invoicing, payments, collections

  • ClaimCenter – claims lifecycle, financials, recovery

  • Ensure optimal use of Out-of-the-Box (OOTB) capabilities

  • Minimize customization and promote configuration-driven design

• Integration Architecture

  • Design integrations with:

  • External systems (CRM, ERP, payment gateways, document management)

  • Data platforms, digital front ends, and third-party services

  • Define:

  • API-first architecture

  • Messaging/event-driven integrations

  • Batch vs real-time processing strategies

  • Ensure secure, reliable, and scalable integration patterns

• Data & Technology Architecture

  • Define data models, data flows, and governance standards

  • Guide data migration and conversion strategies

  • Ensure performance tuning, caching, and scalability

  • Oversee cloud/on-prem deployment architecture (AWS/Azure)

• Technical Leadership

  • Provide technical oversight to development, configuration, and integration teams.

Conduct:

• Design reviews

  • Code reviews

  • Architecture governance checkpoints

  • Resolve complex technical issues and design challenges

• Configuration Expertise: Hands-on experience with Guidewire xCenters (version 10.x & cloud/SaaS) configuration including:

  • Workflows

  • Data Model

  • Rules

  • Entity Creation/Modification

  • Benefit Management

  • PCFs customization

  • Validations

  • Widgets and their attributes

  • Integration Mechanisms

  • Guidewire Data Model

• Customization & Integration:

  • Sound knowledge of Guidewire xCenters (version 10.x & SaaS) customization and integration (Intra and Inter system integration) using REST and SOAP APIs

• Technical Skills:

  • Experience with batch processes, Guidewire Messaging framework, and OOTB plugins

  • Familiarity with Infra concepts and deployment architecture (WMB, WAS, and Apache)

  • Strong knowledge on Software architecture and design in Guidewire Ecosystem

• Data Analysis: Ability to write SQL queries for data analysis.

• GW Cloud/SaaS Offerings : Working Knowledge on GW Cloud/SaaS Offerings including GT Framework, Integration Gateway, Advance Product Designer (APD), Autopilot ,Underwriting Workbench and few others

• Project Management:

  • Working experience in implementation, Modernization and AMS programs

  • Experience with defect triaging, estimation, stakeholder management, and application enhancements.

  • Ability to lead Team and manage client stakeholders

  • Contribute to RFP/project proposals

Good to Have

• AI & Automation Skills

Role: Guidewire Program Manager
Required Experience – Program management, Guidewire, Specialty / London Market and Lloyd’s ecosystem
Location – London, UK(hybrid work – up to 5 days/a week at Canary Wharf office.)

Role summary
We are seeking an experienced Guidewire Program Manager to lead end to end delivery of Guidewire Programs (Implementation, Upgrade and AMS) for UK Insurers including Specialty / London Market and Lloyd’s ecosystem.

The role requires strong delivery ownership, stakeholder management, advisory capability in an onsite client-facing environment ensuring successful implementation, upgrade, or support initiatives across the insurance value chain.

The role involves managing cross-functional teams (business, IT, vendors, and offshore teams), establishing delivery governance frameworks, tracking KPIs, risks, and dependencies, and ensuring alignment with business objectives

The ideal candidate will also drive innovation, productivity improvements, and process optimization, while ensuring compliance with delivery standards and maintaining high-quality outcomes throughout the program lifecycle.

Key Responsibilities
Technical Leadership

• Provide technical leadership for Guidewire programs (Maintenance & Support, Upgrades).

• Design architecture and solutions aligned with Guidewire best practices.

• Ensure proper use of Technical features in Guidewire modules (PolicyCenter, ClaimCenter, BillingCenter).

• Drive Innovations, code quality, performance optimization, and scalability.

Program Leadership

• Own end-to-end delivery of Guidewire programs (Implementation, Upgrade, AMS) with strong governance, KPIs, and risk management

Client & Stakeholder Management

• Act as the primary interface for client leadership, aligning business, IT, vendors, and Guidewire teams for Guidewire programs

Delivery Execution

• Oversee planning, execution, and delivery of Guidewire programs from inception to closure, ensuring projects are delivered on time, within budget, and meet quality standards for various initiatives across the insurance value chain for Guidewire programs

Transformation & Innovation

• Drive innovation, productivity improvements, Automation and process optimization initiatives

Agile Delivery

• Lead distributed onsite-offshore teams using Agile/Hybrid models with transparent reporting and KPI tracking

Workforce enablement

• Defining and executing a structured skill development strategy that combines upskilling and cross-skilling, ensuring a flexible, future-ready workforce capable of delivering complex transformation programs with high quality and efficiency

Required Experience

• Strong IT experience and proven experience in leading and driving Guidewire programs.

• Strong understanding of P&C / specialty insurance and London Market.

• Strong experience in Guidewire InsuranceSuite (PC, BC, CC).

• Prior onsite UK / Europe client engagement experience .

• Proven track record in managing large transformation / multi-vendor programs.

• Experience in leading Guidewire Cloud / upgrade / AMS engagements.

• Strong client-facing communication, consulting, and leadership skills.

Good to have :

• Guidewire Certification

• Program Management certification

Role: Guidewire QA Lead

Skill – Guidewire QA, Guidewire cloud

Location – London, UK( hybrid work – up to 5 days/a week at Canary Wharf office.)

Role summary

We are seeking an experienced Guidewire QA Lead to oversee quality assurance activities for Guidewire ClaimCenter Transformation projects and Application Maintenance & Support projects. The ideal candidate will possess strong expertise in Guidewire applications (ClaimCenter, PolicyCenter), test management, automation, integration testing, and leadership capabilities. The QA Lead will be responsible for defining test strategies, managing QA teams, ensuring high-quality software delivery, and collaborating with business and technical stakeholders

Must have Skills Domain Expertise:

• Good experience in Property and Casualty insurance domain

• Experience in Guidewire Claims process and exposure to PolicyCenter

Roles & Responsibilities

• Responsible for the QA Testing delivery across Onsite & Offshore Teams

• Defines QA strategy and ensures cross-system test coverage:

• Align test data strategy and coverage across teams

• Oversee test execution between Guidewire xCenters (PolicyCenter, BillingCenter, ClaimCenter)

• Automated tests alignment among the platform (Playwright/GTF) – regarding issues, effectiveness, possible workaround.

• Smoke tests ownership in Guidewire Testing Framework (valuestream/xCenter to create and maintain)

• Support defect triage during SIT/UAT if issues span across systems.

• Validate smoke tests and release readiness criteria before production go-live. (go/no-go decision)

• Validation of the compliance regarding designated functions coverage after Ski resort updates.

• Point of contact for test requirements for new features

• Manage all testing and regression testing (Could be seeded to the teams)

• Review the Sprint goals for Testing delivery and review the Test scenarios & Test cases covering all GW functionalities and Business requirements

• Review the regression TCs and walkthrough regression TCs to business / SMEs to get their sign off

• Conduct defect triage meeting and RCA for the defects.

• Prepare defect completion reports at the end of each sprint release

• Perform test execution, generate defect reports and status metrics

• Publish the Testing metrics (Like Test execution progress, Defect metrics, RAG health of Testing) to Project stakeholders on periodic basis (Weekly & Monthly)

• Work with UAT business teams for defect triaging and UAT defect retesting process

• Work with PM and plan for the creation of required Testing environments (Functional Testing, Integration Testing, Performance testing, Automation Testing, Pre-prod Testing) and Ensure the successful completion of different test cycles like functional, integration, E2E, stabilization and dry run for deployment testing

• Identify avenues to improve QA testing process

Guidewire Skills:

• Strong functional understanding of Guidewire ClaimCenter (Cloud)

• Guidewire Certified Resource

• Experience with claim, policy and billing life cycles and transactions in Guidewire

Project Management:

• Lead a GW QA Team

• Experience in execution and monitoring of project plans

• Experience in optimizing existing project plans and deliver project goals on time

• Working experience in implementation & AMS programs

• Experience with defect triaging, estimation, stakeholder management, and application enhancements.

• Ability to lead Team and manage client stakeholders

GW Cloud/SaaS Offerings :

• Working Knowledge on GW Cloud/SaaS Offerings

Good to Have

• AI & Automation Skills

• Working knowledge in GT Framework, Integration Gateway, Advance Product Designer (APD)

Role: Guidewire & production support Analyst

Skill – Guidewire production support

Location – London, UK(hybrid work – up to 5 days/a week at Canary Wharf office)

Role summary

We are seeking a proactive Production Support Analyst to provide direction, set standards and ensure quality in the operational support available on the platform. The successful candidate will ensure there is a consistent approach for production support across the platform, as well as being the primary contact for incidents raised with Guidewire on the Community portal.

You will help maintain service excellence, co-ordinate issue resolution, manage exceptions, and support continuous improvement initiatives across the Guidewire ecosystem.

Key Responsibilities

Production Support & Incident Management

• Manage, assess, triage, prioritise, and document incidents and service requests raised through ServiceNow, JIRA, and other support channels (i.e. Guidewire Community Portal).

• Investigate production issues and determine severity, business impact, and appropriate resolution paths.

• Provide timely responses, workarounds, and user guidance in accordance with agreed Service Level Agreements (SLAs).

• Coordinate issue resolution activities and escalate complex defects to the applicable development or maintenance teams where required.

• Act as the primary communication point between business users and technical teams throughout the incident lifecycle.

• Support critical incident management and coordinate recovery efforts to minimise business disruption.

Monitoring & Operational Support

• Perform daily monitoring of production and test environments using DataDog and other monitoring tools.

• Identify trends, recurring issues, and system degradation risks before they impact users.

• Support post-maintenance and post-release validation activities.

• Track Guidewire Cloud maintenance windows and communicate potential impacts to stakeholders.

• Coordinate with Guidewire and third-party vendors regarding platform-wide issues and service disruptions.

Defect & Release Coordination

• Log, classify, and assign defects to the appropriate development teams for investigation and resolution.

• Support coordination and deployment of urgent fixes, patches, and hotfix releases.

• Validate fixes and ensure production issues are properly documented and communicated.

• Distinguish between production defects, enhancement requests, and change requests, ensuring appropriate routing and governance.

Business Support & Exceptions Management

• Provide functional and technical support to business users.

• Manage exceptions within business workflows to ensure end-to-end processing continuity.

• Assist users with troubleshooting, workaround identification, and incident resolution.

• Maintain strong relationships with business stakeholders and ensure effective communication throughout support activities.

Knowledge Management & Continuous Improvement

• Maintain and enhance knowledge articles, support documentation, known error records, and workaround guides.

• Contribute to knowledge repositories including Confluence, ServiceNow, and SharePoint.

• Identify opportunities to improve support processes, monitoring capabilities, and operational efficiency.

• Support continuous service improvement initiatives using Agile ways of working.

Reporting & Management Information

• Set cadence and standard for reporting across the platform and ensure xCenter support teams

• Monitor and inspect the output from teams and ensure it meets standards set out

• Produce monthly management information and operational reporting.

• Conduct trend analysis on incidents, defects, service requests, and production performance.

• Create dashboards and reports using data from ServiceNow, JIRA, DataDog, and related platforms.

• Participate in service reviews with stakeholders as needed (currently fortnightly).

Required Skills & Experience

Essential

• Knowledge of Guidewire PolicyCenter/BillingCenter/ClaimCenter, ContactManager and other Guidewire products.

• Experience in a Production Support, Application Support, or Systems Support Analyst role.

• Experience supporting enterprise business applications in a production environment.

• Knowledge of incident, problem, and service request management processes.

• Hands-on experience with ITSM tools such as ServiceNow and defect tracking tools such as JIRA.

• Strong analytical and troubleshooting skills.

• Experience monitoring applications and services using tools such as DataDog.

• Ability to coordinate across multiple teams and stakeholders.

• Strong ability to communicate in spoken and written English and customer service skills.

• Ability to work within defined SLAs and operational procedures.

• Experience creating reports, metrics, and management information.

Desirable

• Guidewire certification

• Familiarity with Agile methodologies and sprint ceremonies.

• Experience working with production releases, hotfixes, and change management processes.

• Knowledge of knowledge management practices and documentation standards.