Guidewire Business Analyst / Guidewire Developer / Guidewire Architect / Guidewire Program Manager in London

Role: Guidewire Business Analyst
Skill – LOB / Products – Specialty Insurance / London Market
Location – London, UK
Role summary
We are seeking an experienced Guidewire Business Analyst with strong expertise across Guidewire XCenters (ClaimCenter, PolicyCenter, BillingCenter) to lead analysis and delivery in large-scale insurance transformation programs. The role requires deep understanding of end-to-end insurance lifecycle including policy, billing, and claims processes.
The role sits at the intersection of domain expertise, business analysis, Guidewire product capabilities, requirements engineering, and stakeholder engagement. The individual will work closely with business and IT stakeholders from Underwriting, Finance, Digital, and Enterprise Architecture teams across large-scale insurance transformation initiatives
The ideal candidate will have strong hands-on experience in process analysis, Guidewire XCenter functional capabilities, requirement elicitation, and Agile delivery, with the ability to translate complex business requirements into clear, structured, and implementation-ready artefacts
Key Responsibilities
Business Analysis and Requirement Management

• Responsible & Accountable for the Functional & business requirements delivery

• Drive business requirement meeting with clients

• Lead requirement elicitation workshops, stakeholder interviews, and process discovery sessions for transformation initiatives.

• Understand Customer functional landscape and create business requirement documents, BRD

• Document business requirements, functional specifications, user stories, and acceptance criteria.

• Clarify the business requirements to Project delivery Teams (Development and QA Testing) and ensure the business requirements are translated into functional requirements

• Work with Customer Business teams and create UAT test cases

• Work with Testers (Testing Team, UAT Team) to clear requirement related queries and expedite the defect closure

• Conducting UAT tests & helping with UAT

• Define and maintain requirements traceability matrix (RTM) across delivery lifecycle.

• Ensure alignment between business requirements and XCenter configurations/development

Domain and Process Analysis

• Identify process gaps, inefficiencies, and opportunities for automation and optimization.

• Work with SMEs to define business rules, workflows, and guidelines.

• Ensure solution design aligns with regulatory requirements and operational best practices.

• Support definition of KPIs, SLAs, and performance metrics.

Guidewire Functional Alignment

• Work with BA resources and Map requirements to ClaimCenter, PolicyCenter, BillingCenter capabilities

• Ensure to define requirements for:

  • Policy lifecycle (quote, bind, issue, endorsements, renewals)

  • Billing lifecycle (invoicing, payments, commissions, collections)

  • Claims lifecycle (FNOL, adjudication, settlement, recovery)

• Support integrations across XCenters and external systems

• Promote OOTB usage and minimize customization

• Collaborate with developers and architects to define functional solution design and system behavior.

• Define requirements for entities, workflows, activities, validations, assignment rules, and integrations.

• Support configuration and development teams with clarifications, solution walkthroughs, and requirement refinements.

• Ensure optimal use of standard Guidewire features with minimal customization.

Stakeholder Management and Communication

• Act as the primary interface between business stakeholders, IT teams, and delivery teams.

• Facilitate workshops and discussions with SMEs, product owners, and client stakeholders.

• Communicate functional designs, business flows, and system impacts clearly to both technical and non-technical audiences.

• Provide structured updates on requirements status, risks, dependencies, and decisions.

• Ensure stakeholder alignment and sign-offs on requirements and solution design.

Testing, Validation, and Governance

• Review and support SIT, UAT, and regression testing scenarios based on business requirements.

• Review test cases, test data, and expected outcomes.

• Support defect triage, root cause analysis, and resolution tracking.

• Ensure completeness of requirements coverage in testing cycles.

• Maintain project artefacts including requirements documentation, process flows, and audit records.

Required Experience

• Proven experience in insurance domain and business analysis roles.

• Hands-on experience in Guidewire Xcenter BA role.

• Experience in at least one full-cycle Xcenter implementation or multiple enhancement/AMS engagements as Business analyst.

• Strong understanding of P&C insurance.

• Experience working with cross-functional stakeholders and distributed teams.

• Experience in Agile/Scrum methodologies (user stories, backlog grooming, sprint support).

• UK / Europe client engagement experience

Technical Skills Mandatory

• Strong expertise in requirements gathering, process modeling, and functional documentation.

• Working knowledge of Guidewire ClaimCenter functionality and configuration concepts.

• Experience with user story creation, backlog management, and acceptance criteria definition.

• Familiarity with tools such as JIRA, Confluence, or Azure DevOps.

• Experience in test scenario definition, UAT support, and defect lifecycle management.

• Strong documentation and analytical skills

• Exposure to Guidewire integrations (PolicyCenter, BillingCenter, external systems).

• Exposure to regulatory frameworks and compliance requirements

• Knowledge of data models, SQL, and API-based integrations.

Desirable:

• Experience to APD

• London Market / US / APAC client exposure

• Guidewire Certification

Role: Guidewire Program Manager
Required Experience – Program management, Guidewire, Specialty / London Market and Lloyd’s ecosystem
Location – London, UK(hybrid work – up to 5 days/a week at Canary Wharf office.)
Role summary
We are seeking an experienced Guidewire Program Manager to lead end to end delivery of Guidewire Programs (Implementation, Upgrade and AMS) for UK Insurers including Specialty / London Market and Lloyd’s ecosystem.
The role requires strong delivery ownership, stakeholder management, advisory capability in an onsite client-facing environment ensuring successful implementation, upgrade, or support initiatives across the insurance value chain.
The role involves managing cross-functional teams (business, IT, vendors, and offshore teams), establishing delivery governance frameworks, tracking KPIs, risks, and dependencies, and ensuring alignment with business objectives
The ideal candidate will also drive innovation, productivity improvements, and process optimization, while ensuring compliance with delivery standards and maintaining high-quality outcomes throughout the program lifecycle.
Key Responsibilities
Technical Leadership

• Provide technical leadership for Guidewire programs (Maintenance & Support, Upgrades).

• Design architecture and solutions aligned with Guidewire best practices.

• Ensure proper use of Technical features in Guidewire modules (PolicyCenter, ClaimCenter, BillingCenter).

• Drive Innovations, code quality, performance optimization, and scalability.

Program Leadership

• Own end-to-end delivery of Guidewire programs (Implementation, Upgrade, AMS) with strong governance, KPIs, and risk management

Client & Stakeholder Management

• Act as the primary interface for client leadership, aligning business, IT, vendors, and Guidewire teams for Guidewire programs

Delivery Execution

• Oversee planning, execution, and delivery of Guidewire programs from inception to closure, ensuring projects are delivered on time, within budget, and meet quality standards for various initiatives across the insurance value chain for Guidewire programs

Transformation & Innovation

• Drive innovation, productivity improvements, Automation and process optimization initiatives

Agile Delivery

• Lead distributed onsite-offshore teams using Agile/Hybrid models with transparent reporting and KPI tracking

Workforce enablement

• Defining and executing a structured skill development strategy that combines upskilling and cross-skilling, ensuring a flexible, future-ready workforce capable of delivering complex transformation programs with high quality and efficiency

Required Experience

• Strong IT experience and proven experience in leading and driving Guidewire programs.

• Strong understanding of P&C / specialty insurance and London Market.

• Strong experience in Guidewire InsuranceSuite (PC, BC, CC).

• Prior onsite UK / Europe client engagement experience .

• Proven track record in managing large transformation / multi-vendor programs.

• Experience in leading Guidewire Cloud / upgrade / AMS engagements.

• Strong client-facing communication, consulting, and leadership skills.

Good to have :

• Guidewire Certification

• Program Management certification