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For Companies At a Glance
- Tasks: Join a dynamic team to optimise and transform business workflows using ServiceNow.
- Company: Be part of Infosys Consulting, a globally renowned firm driving industry disruption.
- Benefits: Enjoy competitive pay, top training opportunities, and a culture of inclusion and diversity.
- Why this job: This role offers a chance to innovate and make a real impact across various industries.
- Qualifications: 7-20 years of ServiceNow advisory experience; consulting experience preferred.
- Other info: We encourage applicants eager to learn, even if they don't meet all requirements.
The predicted salary is between 48000 - 84000 £ per year.
Senior ServiceNow Transformation & Advisory Consultant Role
Senior ServiceNow Transformation & Advisory Consultant Role
3 weeks ago Be among the first 25 applicants
About Us
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients\’ most important challenges? We are growing and are looking for people to join our team. You\’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
About Us
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients\’ most important challenges? We are growing and are looking for people to join our team. You\’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
The Team
Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn\’t just about implementation; it\’s about reinventing possibilities, challenging norms, and driving real business outcomes. If you\’re an ambitious consultant with a passion for innovation and client impact, we want you on our team.
About Your Role
As a ServiceNow Transformation & Advisory Consultant , you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You\’ll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients\’ success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
Your role will Include:
- Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform
- Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients\’ strategic business outcomes, improving experience, managing risk, and streamlining operations
- Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions
- Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting\’s objective to be their go-to partner
- Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends
- Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients
Requirements
- ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules
- Preferred Module Specializations: Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations
- Required: ServiceNow Certified System Administrator (CSA)
- Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules
- Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications
- Desired Certifications: PROSCI, TBM (Technology Business Management)
Given that this is just a short snapshot of the role we encourage you to apply even if you don\’t meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.
Benefits
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.
Within Europe, we are recognized as one of the UK\’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany\’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We\’d love to hear from you…. Apply today!
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
IT Services and IT Consulting
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Senior ServiceNow Transformation & Advisory Consultant Role employer: Infosys Consulting
Contact Detail:
Infosys Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Transformation & Advisory Consultant Role
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend industry events, webinars, or local meetups to connect with potential colleagues and mentors who can provide insights into the role and company culture.
✨Tip Number 2
Stay updated on the latest trends and developments in process automation and ServiceNow. Follow relevant blogs, podcasts, and forums to demonstrate your knowledge during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific case studies or projects where you've successfully implemented ServiceNow solutions. Highlight your problem-solving skills and how you’ve added value to previous clients.
✨Tip Number 4
Showcase your soft skills, such as communication and stakeholder management, during networking opportunities. These are crucial for a consulting role and can set you apart from other candidates.
We think you need these skills to ace Senior ServiceNow Transformation & Advisory Consultant Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ServiceNow advisory and consulting. Focus on specific projects where you've optimised business workflows or implemented ServiceNow solutions, showcasing your impact.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in process automation and transformation, and provide examples of your achievements.
Highlight Industry Expertise: Given the emphasis on industry-specific knowledge, ensure you mention any relevant experience in sectors like Health and Life Sciences, Banking, or Consumer Goods. This will demonstrate your ability to contribute effectively from day one.
Showcase Soft Skills: The role requires strong interpersonal and communication skills. Include examples that illustrate your stakeholder management, problem-solving abilities, and how you've successfully communicated complex ideas to clients.
How to prepare for a job interview at Infosys Consulting
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your technical skills and problem-solving abilities.
✨Understand the Business Context
Research the company and its clients to understand their industries and challenges. This knowledge will allow you to tailor your responses and show how your skills can directly benefit their operations, especially in process automation and transformation.
✨Demonstrate Your Consulting Skills
Since this role involves consulting, be ready to discuss your approach to stakeholder management, project delivery, and client relationship building. Use examples from your past experiences to illustrate your ability to navigate complex business environments.
✨Emphasise Your Collaborative Mindset
The job description mentions a focus on collaboration and diverse thinking. Share examples of how you've successfully worked in teams, contributed ideas, and fostered an inclusive environment. This will align with the company's values and culture.
