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- Tasks: Lead clients on their omnichannel journey, advising on technology and creating tailored solutions.
- Company: Join Infosys Consulting, a top global management firm driving industry disruption and innovation.
- Benefits: Enjoy competitive pay, remote work options, and extensive training for career growth.
- Why this job: Be part of a dynamic team solving real-world challenges in a fast-paced environment.
- Qualifications: Experience in consulting, strong communication skills, and expertise in order management solutions required.
- Other info: Recognised as one of the UK's top firms, we value diversity and inclusion.
The predicted salary is between 64000 - 96000 £ per year.
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients\’ most important challenges? We are growing and are looking for people to join our team. You\’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
About your role
As a Omnichannel senior consultant, your role will include the following;
- Bring omnichannel process expertise with a deep understanding on all digital channels and emerging trends, who can navigate and structure complex requirements.
- Advise clients in their omnichannel journey and guide them towards making the right choices during this process
- Understand the complex requirements associated with this journey and break it down into modular products that presents a clear roadmap towards the true omnichannel state.
- Create tailor made offerings to assist clients, set up and maintain an ongoing customer success model.
- Steer the clients in selecting the relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP and customer service.
- Define and deliver the consumer journey from demand creation to fulfilment and returns
- Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery and support.
- Provide ROI based creative/strategic input as part of digital roadmaps for legacy and greenfield implementation.
- Results-oriented, with the ability to accomplish project / team goals by ensuring on time delivery
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients\’ most important challenges? We are growing and are looking for people to join our team. You\’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
About your role
As a Omnichannel senior consultant, your role will include the following;
- Bring omnichannel process expertise with a deep understanding on all digital channels and emerging trends, who can navigate and structure complex requirements.
- Advise clients in their omnichannel journey and guide them towards making the right choices during this process
- Understand the complex requirements associated with this journey and break it down into modular products that presents a clear roadmap towards the true omnichannel state.
- Create tailor made offerings to assist clients, set up and maintain an ongoing customer success model.
- Steer the clients in selecting the relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP and customer service.
- Define and deliver the consumer journey from demand creation to fulfilment and returns
- Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery and support.
- Provide ROI based creative/strategic input as part of digital roadmaps for legacy and greenfield implementation.
- Results-oriented, with the ability to accomplish project / team goals by ensuring on time delivery
Requirements
- Have a broad business skill set including stakeholder management, problem-solving, and resilience
- Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
- Have excellent interpersonal skills and strong written and verbal communication skills in country\’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
- Have application/ domain expertise, you should be able to lead workshops, works in matrix team structure, and assumes front end roles at client locations
- Are an expert in order management solutions – IBM, Manhattan or Blue Yonder
- Can advise clients on right size DTC solution aligned to business objective
- Are the trusted advisor to the client to implement and enhance their Omni channel journeys
- Are an expert on the KPIs around omnichannel and familiar with creating business cases for the products in the omnichannel setup
- Are a technology enthusiast to complement the business domain expertise
- Have extensive industry experience in CPG & Retail
- Have prior consulting experience in e-commerce, m-commerce solution advisor, design and / or delivery
- Have experience of working with multi-cultural teams across multi locations
- Can manage business stakeholders to deliver change management and process improvements
- Have excellent organisational and analytical skills along with a sound technical understanding
- Self-starter with excellent communication skills
Benefits
About your team
Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today\’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial.Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
Within Europe, we are recognized as one of the UK\’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany\’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We\’d love to hear from you…. Apply today!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Business Consulting and Services
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Senior Consultant - Omni Channel employer: Infosys Consulting
Contact Detail:
Infosys Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant - Omni Channel
✨Tip Number 1
Familiarise yourself with the latest trends in omnichannel strategies. Understanding how different digital channels interact and the emerging technologies in this space will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the consulting and retail sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during interviews.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world examples. Be ready to discuss specific projects where you've successfully navigated complex requirements or led teams, as this aligns with the role's expectations.
✨Tip Number 4
Showcase your expertise in order management solutions like IBM, Manhattan, or Blue Yonder. Being able to speak confidently about these technologies will position you as a strong candidate for the Senior Consultant role.
We think you need these skills to ace Senior Consultant - Omni Channel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in omnichannel processes, digital channels, and any specific technologies mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills and experiences align with the responsibilities of the Senior Consultant position, particularly your ability to advise clients and lead teams.
Showcase Your Expertise: Provide examples of past projects where you successfully navigated complex requirements or implemented omnichannel strategies. Highlight your experience with order management solutions and your ability to create tailored offerings for clients.
Demonstrate Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure that your application is well-structured and free of errors. Consider including a brief section on your approach to stakeholder management and collaboration in multicultural teams.
How to prepare for a job interview at Infosys Consulting
✨Showcase Your Omnichannel Expertise
Make sure to highlight your deep understanding of omnichannel processes and digital channels. Prepare examples of how you've successfully navigated complex requirements in previous roles, as this will demonstrate your capability to advise clients effectively.
✨Communicate Clearly and Confidently
Given the importance of interpersonal skills for this role, practice articulating your thoughts clearly. Use specific examples to illustrate your points, especially when discussing your experience with stakeholder management and problem-solving.
✨Demonstrate Your Technical Knowledge
Be ready to discuss your expertise in order management solutions and relevant technologies. Familiarise yourself with the latest trends and tools in the industry, as showcasing your technical enthusiasm can set you apart from other candidates.
✨Prepare for Team Leadership Questions
Since leading large teams is a key part of the role, think about your past experiences managing diverse teams. Be prepared to share how you foster collaboration and drive results, as well as any challenges you've faced and how you overcame them.
