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For Companies At a Glance
- Tasks: Lead transformative projects using ServiceNow to optimise business workflows for global clients.
- Company: Join Infosys Consulting, a top-tier management consulting firm driving industry innovation.
- Benefits: Enjoy competitive pay, remote work options, and extensive training opportunities.
- Why this job: Be part of a dynamic team shaping digital transformation and making a real impact.
- Qualifications: 5+ years in ServiceNow roles, strong consulting experience, and relevant certifications required.
- Other info: Open to applicants eager to learn, even if all qualifications aren't met.
The predicted salary is between 48000 - 84000 £ per year.
About Us
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients\’ most important challenges? We are growing and are looking for people to join our team. You\’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
The Team
Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn\’t just about implementation; it\’s about reinventing possibilities, challenging norms, and driving real business outcomes. If you\’re an ambitious consultant with a passion for innovation and client impact, we want you on our team.
About your role
As a ServiceNow Transformation & Advisory Consultant , you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You\’ll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients\’ success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
Your role will Include:
- Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
- Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients\’ strategic business outcomes, improving experience, managing risk, and streamlining operations.
- Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
- Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting\’s objective to be their go-to partner.
- Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
- Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.
Requirements
- ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules .
- Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM),Global Business Services (GBS).
- Financial Services : Supported regulatory compliance, operational resilience, and vendor risk management.
- Consumer Goods & Retail : Improved employee experience and optimized IT operations for global supply chains.
- Logistics : Enhanced risk visibility and streamlined technology governance for complex networks.
- Life Sciences : Delivered secure, compliant workflows for R&D and manufacturing environments.
- Required: ServiceNow Certified System Administrator (CSA).
- Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
- Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
- Desired Certifications: PROSCI, TBM (Technology Business Management).
Given that this is just a short snapshot of the role we encourage you to apply even if you don\’t meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.
Benefits
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page .
Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you…. Apply today!
Senior ServiceNow Transformation & Advisory Consultant Role employer: Infosys Consulting - Europe
Contact Detail:
Infosys Consulting - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Transformation & Advisory Consultant Role
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend industry events, webinars, or local meetups to connect with others who are already in similar roles. This can help you gain insights into the company culture and potentially get referrals.
✨Tip Number 2
Showcase your expertise in ServiceNow by contributing to online forums or writing articles about your experiences. This not only demonstrates your knowledge but also helps you build a personal brand that can attract attention from recruiters.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the latest trends in process automation and digital transformation. Being able to discuss current challenges and solutions in the industry will set you apart as a knowledgeable candidate.
✨Tip Number 4
Engage with Infosys Consulting on social media platforms. Follow their updates, comment on their posts, and share relevant content. This shows your genuine interest in the company and can help you stand out when applying.
We think you need these skills to ace Senior ServiceNow Transformation & Advisory Consultant Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ServiceNow and consulting. Focus on specific projects where you've implemented ServiceNow solutions and the outcomes achieved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your understanding of the ServiceNow platform. Mention how your skills align with the role's requirements and how you can contribute to the company's success.
Highlight Certifications: Clearly list your ServiceNow certifications, especially the Certified System Administrator and any Implementation Specialist certifications. This will demonstrate your expertise and commitment to the field.
Showcase Soft Skills: In your application, emphasise your stakeholder management, problem-solving abilities, and communication skills. These are crucial for a consulting role and will set you apart from other candidates.
How to prepare for a job interview at Infosys Consulting - Europe
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with ServiceNow, especially in the core modules mentioned in the job description. Be prepared to discuss specific projects where you implemented solutions and the impact they had on the business.
✨Demonstrate Consulting Acumen
Since this role requires strong consulting skills, share examples of how you've successfully advised clients in the past. Focus on your ability to understand client needs and deliver tailored solutions that drive business outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and project management skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to process optimisation and change management.
✨Emphasise Stakeholder Management Skills
This role involves cultivating trusted relationships with clients, so be ready to discuss your approach to stakeholder management. Share examples of how you've built rapport and effectively communicated with various stakeholders to achieve project success.
