Telco Strategy Analyst - Consultant and Snr Consultant level in London

About Us

At Infosys, we are committed to being an equal opportunity employer and to providing a work environment free of discrimination and harassment. Infosys is recognised as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, cultural diversity, and dedicated training and career paths. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognised by the Top Employers Institute for its exceptional standards in employee conditions across Europe for five years in a row.

We are seeking a highly analytical and commercially minded Business Analyst to support a strategic consulting engagement focused within the B2B sales and marketing sector. The role involves conducting deep market analysis, supporting customer segmentation frameworks, partner ecosystem mapping, process mapping, partner enablement frameworks, and marketing effectiveness assessments.

Key Responsibilities:

• Business Analysis: Collaborate with stakeholders (including project managers, lead consultants, and delivery teams) to understand and document business requirements for sales and marketing projects. Support analysis of business processes within the sales and marketing context (e.g., MQL, SQL) and identify opportunities where technology can be applied to improve efficiency, customer experience, or generate new revenue streams. Provide project management support – timelines, deliverables, and dependencies.
• Data Analysis: Conduct desk-based research to understand the overall retail and technology market context, value chain, trends, customer needs, and competitor activities. Conduct research interviews and quantitative analysis and synthesise findings into a deliverable. Create reports, dashboards, and visualisations to communicate findings related to project performance and business impact.
• Strategic Mindset: Assess the broader organisational goals within the technology/telecom/retail industry and align initiatives with strategic objectives. Develop business cases to support client initiatives and investments, demonstrating the potential ROI and business value. Provide recommendations for process improvements and innovation opportunities.
• Requirements Gathering and Stakeholder Management: Engage with cross-functional teams and business stakeholders to gather and validate requirements. Facilitate workshops, meetings, and interviews to elicit information related to use cases, data requirements, and model deployment strategies. Ensure alignment between business needs and technical solutions, bridging the gap between business stakeholders and technical teams.
• Documentation and Communication: Create detailed documentation, including interview notes and other information. Act as a liaison between client and Infosys team.

Required Experience & Skills:

• 3–5 years’ experience in business analysis, strategy consulting, or market research, ideally within B2B sales and marketing.
• Proficiency in Excel, PowerPoint, and data visualisation tools (e.g., Tableau, Power BI).
• Curiosity and eagerness to learn.
• Experience working in or with top-tier consulting firms is highly desirable.
• Bachelor’s degree in Business, Economics, Marketing, or related field; MBA or equivalent is a plus.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Flexible work hours and the possibility of hybrid work.
• A collaborative and innovative work environment with a team of industry experts.

Why Join Us?

• At Infosys, we believe in empowering all individuals, regardless of gender, background, or experience level. Women represented 22.2% of our Board and 39.3% of our workforce, which spans over 156 different nationalities and more than 56 countries worldwide.
• We make investments in key initiatives that support our mission of driving gender equality across our business through custom programmes for our consultants such as Advance and Everywoman, offering skill-building workshops, and cross-company network events connecting women, businesses, and organisations all over the world.
• We foster a supportive environment with employee resource groups dedicated to various aspects of diversity and inclusion, including multicultural ERG (employee resource group) focusing on Family Matters, Health and Wellness, Disabilities, and LGBTQ, ensuring everyone feels valued and supported.
• Be part of a diverse and inclusive team that thrives on innovation and collaboration.