Programme Lead - ServiceNow Transformation in London

Programme Lead – ServiceNow Transformation
Technology Transformation practice
About Us
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients’ most important challenges? We are growing and are looking for people to join our team. You’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
The Team
Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capabilityin the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn’t just about implementation; it’s about reinventing possibilities, challenging norms, and driving real business outcomes. If you’re an ambitious consultant with a passion for innovation and client impact, we want you on our team.
The role
We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the ServiceNow platform. You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation.
This is a senior, client-facing leadership role. You will combine deep ServiceNow expertise, both technical and functional, with the commercial acumen and executive presence needed to build trusted relationships at CXO level and guide clients through complex change.
Programme Leadership
Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams
Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes
Manage programme financials, including budget, forecasting, margin, risk and change control
Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources
Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery
Platform and Solution Leadership
Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform, including ITSM, ITOM, ITAM/SAM, HRSD, CSM, SecOps/IRM, SPM/ITBM, and Workflow Data Fabric/Now Platform capabilities
Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles
Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities such as Now Assist
Bridge business and technology, translating strategic objectives into functional requirements and technical solutions
Client and Executive Engagement
Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders
Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment
Lead executive steering committees and board-level reporting with clarity, credibility and confidence
Navigate complex stakeholder landscapes, manage expectations and resolve conflict constructively
Commercial and Business Development
Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals
Identify and develop opportunities for