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- Tasks: Manage employee relations cases and provide expert advice to managers.
- Company: Join a dynamic advisory team in a shared services environment.
- Benefits: Enjoy hybrid working and a supportive team culture.
- Why this job: Build your career in employee relations while making a real impact.
- Qualifications: Experience in advising on complex ER issues and strong communication skills required.
- Other info: Full-time, permanent role based in South Birmingham.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity to join a dynamic employee relations advisory team within a shared services environment. We are looking for self-motivated individuals who have experience advising on employee relations issues and are wanting to build their career within this specialist function.
The employee relations team provide remote advice to managers dealing with queries on a variety of issues across the UK and Ireland. This role would suit an individual who already has experience advising on disciplinary, grievances, absence management and other complex workplace issues who is looking to further their career within the specialty of employee relations.
This role is a full time and permanent role based in South Birmingham and working in a hybrid manner.
Duties will include:
- Proactive case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability and OH referrals by providing accurate and timely advice to managers within the business considering both commercial and litigation risks.
- Take necessary steps to resolve cases promptly and drive achievement of critical SLAs whilst managing and maintaining HR systems by recording all ER cases in a case management system.
- Highlight high risk cases, trends and management capability issues as appropriate.
- Support managers with letter drafting including the formation of allegations and outcome letters.
- Review and advise on case evidence/notes and procedural correspondence.
- Coach, guide and influence managers to take the best approach to dealing with employee relations issues.
- Build and maintain strong working relationships with key client stakeholders and provide an excellent customer experience to the client.
Essential Criteria includes:
- Previous experience of advising and supporting managers with complex ER issues including dismissal and discrimination.
- Strong communication and influencing skills with the ability to interact across all levels of management.
- Strong customer focus.
- Strong attention to detail, problem solving ability and ability to deliver results to deadlines.
- Strong understanding of Employment Law.
- Good interpersonal and written communication skills.
- Able to work on own initiative and work effectively within a team.
Technology Specialist - Data Quality employer: Infosys BPM
Contact Detail:
Infosys BPM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Specialist - Data Quality
✨Tip Number 1
Familiarise yourself with the latest employment laws and regulations in the UK and Ireland. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in employee relations through platforms like LinkedIn. Engaging with industry groups can provide insights into current trends and challenges, which you can discuss during your interview to show your proactive approach.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully managed complex employee relations issues. Being able to articulate these scenarios will highlight your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Research StudySmarter's values and culture to align your responses during the interview. Showing that you understand and resonate with our mission can set you apart as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace Technology Specialist - Data Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with employee relations issues, particularly in areas like disciplinary actions and grievances. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the duties outlined in the job description. Be sure to showcase your strong communication and influencing skills.
Highlight Relevant Experience: When detailing your work history, focus on roles where you advised managers on complex ER issues. Include any specific cases you managed and the outcomes, as this will show your capability in handling similar situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Infosys BPM
✨Showcase Your ER Experience
Make sure to highlight your previous experience with employee relations issues during the interview. Be prepared to discuss specific cases you've managed, particularly those involving disciplinary actions or grievances, as this will demonstrate your expertise in the field.
✨Demonstrate Strong Communication Skills
Since the role requires strong communication and influencing skills, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex information to managers or stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and understanding of employment law. Think through potential workplace situations and how you would advise managers, ensuring you can explain your reasoning and approach.
✨Emphasise Customer Focus
The role requires a strong customer focus, so be ready to discuss how you've provided excellent service in previous positions. Share examples of how you've built relationships with clients or stakeholders and how you ensured their needs were met effectively.
