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- Tasks: Support users with applications and OS maintenance, troubleshoot issues, and provide training.
- Company: Infosys BPM is a global leader in digital services and consulting, empowering growth across 46 countries.
- Benefits: Enjoy a full-time role with opportunities for remote work and corporate perks.
- Why this job: Join a culture of innovation where everyone has a chance to grow and make an impact.
- Qualifications: Prior experience in customer-focused support roles and good knowledge of Microsoft products are essential.
- Other info: Position based in Swindon with travel to Nottingham twice a month.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Support Engineer role at Infosys BPM
Join to apply for the Support Engineer role at Infosys BPM
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
- Training and Advising Colleagues: Provide advice, training, and corrections to colleagues
Required skills:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
Location Swindon with Tarvel to Nottingham twice a month.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting
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Support Engineer employer: Infosys BPM
Contact Detail:
Infosys BPM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, especially those related to Microsoft products. Having hands-on experience or knowledge about these tools can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your previous customer support experiences in detail. Think of specific examples where you successfully resolved incidents or provided exceptional service, as this will demonstrate your capability in a customer-focused role.
✨Tip Number 3
Showcase your problem-solving skills by preparing for potential scenario-based questions. Be ready to explain how you would approach diagnosing and resolving common issues that end-users might face.
✨Tip Number 4
Network with current or former employees of Infosys BPM on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer-Focused Experience: Emphasise any previous roles where you provided customer support, particularly in end-user computing. Use specific examples to demonstrate your problem-solving skills and ability to resolve incidents effectively.
Showcase Technical Skills: Make sure to mention your knowledge of Microsoft products and any other relevant technical skills. If you have experience with diagnostic troubleshooting or performance monitoring, include those details to strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role at Infosys BPM. Mention how you align with their motto of growth and innovation.
How to prepare for a job interview at Infosys BPM
✨Showcase Your Customer-Focused Experience
Make sure to highlight any previous roles where you provided end-user support. Discuss specific situations where you resolved issues and how your approach benefited the customer.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of Microsoft products and any relevant software or operating systems. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or problems. Think about past experiences and how you successfully managed similar situations, focusing on your problem-solving process.
✨Emphasise Collaboration Skills
Since the role involves working closely with colleagues and third-party vendors, be ready to discuss your experience in collaborative environments. Share examples of how you’ve worked effectively in teams to achieve common goals.
