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- Tasks: Support customer due diligence by managing communications and ensuring timely information collection.
- Company: Join Infosys BPM, a global leader in business process management.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real difference in customer interactions while developing your skills in a dynamic environment.
- Qualifications: 2-3 years in a customer-facing role, preferably in banking or finance.
- Other info: Be part of a diverse team with a strong focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Due Diligence Specialist Support role at Infosys BPM.
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Responsibilities:
- Ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist.
- Create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation.
- Undertake effective communications (Calls+Emails) with the customer to ensure appropriate information is received in a timely manner.
- Handle difficult conversations and pushback from customers and internal stakeholders around the nature of request and supporting documentation.
- Work with relationship managers in helping to support and obtain additional information where necessary.
- Ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLAs.
- Support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information.
- Other administrative tasks such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required.
Knowledge & Experience:
- Base knowledge and understanding of the legal and regulatory framework including obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and the guidance provided set by external regulators relating to CDD requirements.
- An understanding of commercial and business products and customer types.
- Knowledge and understanding of Know Your Business (KYB) requirements.
- Customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement.
- Min 2-3 years of experience of working in a frontline role with particular knowledge around Business and Commercial Banking customers is desirable.
Seniority level: Associate
Employment type: Full-time
Job function: Quality Assurance
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
Customer Due Diligence Specialist Support in London employer: Infosys BPM
Contact Detail:
Infosys BPM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Due Diligence Specialist Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Infosys BPM on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle difficult conversations with customers, as this role requires strong communication skills. Practise your responses with a friend or in front of the mirror.
✨Tip Number 3
Show off your knowledge! Brush up on the legal and regulatory frameworks mentioned in the job description. Being able to discuss these confidently will set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Due Diligence Specialist Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Due Diligence Specialist Support role. Highlight relevant experience and skills that match the job description, especially your knowledge of legal frameworks and customer interaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle customer communications and manage difficult conversations.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure to showcase your written and verbal communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Infosys BPM
✨Know Your Stuff
Make sure you brush up on the legal and regulatory frameworks related to Customer Due Diligence. Understanding the Proceeds of Crime Act and money laundering regulations will show that you're serious about the role and can handle the responsibilities.
✨Prepare for Customer Interactions
Since the role involves effective communication with customers, practice how you would handle difficult conversations. Think of examples where you've successfully navigated tough discussions, as this will demonstrate your ability to manage pushback and maintain professionalism.
✨Showcase Teamwork Skills
This position requires collaboration with relationship managers and other team members. Be ready to discuss past experiences where you worked effectively in a team to achieve a common goal, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare a list of thoughtful questions about the company’s approach to CDD and how they handle customer interactions. This not only shows your interest but also gives you a better understanding of their processes and culture.
