At a Glance
- Tasks: Support customer due diligence by managing communications and ensuring timely information collection.
- Company: Join Infosys BPM, a global leader in business process management.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Be part of a diverse team with a strong focus on innovation and excellence.
- Why this job: Make a difference in customer experience while developing your skills in a dynamic environment.
- Qualifications: 2-3 years in a customer-facing role, knowledge of banking and compliance is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Due Diligence Specialist Support role at Infosys BPM.
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Responsibilities:
- Ensuring the CDD Mailbox is regularly maintained ensuring that sufficient responses have been received from our customers whilst ensuring responses are passed onto the CDD specialist.
- Create a bespoke list of questions and follow a contact strategy to ensure satisfactory information is received from the customer which would prevent unnecessary escalation.
- Undertake effective communications (Calls+Emails) with the customer to ensure appropriate information is received in a timely manner.
- Handle difficult conversations and pushback from customers and internal stakeholders around the nature of request and supporting documentation.
- Work with relationship managers in helping to support and obtain additional information where necessary.
- Ability to work with other team members to ensure timely requests are made out to the customer or business area to enable completion of CDD case work within set SLA’s.
- Support and advise Store on customer interaction or any requests where customer has visited store around KYC/KYB update information.
- Other administrative tasks such as progressing cases to exit, triaging and escalation of cases to other FinCrime teams when required.
Knowledge & Experience:
- Base knowledge and understanding of the legal and regulatory framework including obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and the guidance provided set by external regulators relating to CDD requirements.
- An understanding of commercial and business products and customer types.
- Knowledge and understanding of Know Your Business (KYB) requirements.
- Customer facing, and or operational background is desirable with banking knowledge and system processes considered key requirement.
- Min 2-3 years of experience of working in a frontline role with particular knowledge around Business and Commercial Banking customers is desirable.
Seniority level: Associate
Employment type: Full-time
Job function: Quality Assurance
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
Customer Due Diligence Specialist Support in England employer: Infosys BPM
Infosys BPM is an excellent employer, offering a dynamic work culture in Birmingham that fosters collaboration and innovation. Employees benefit from comprehensive training programs and career advancement opportunities, ensuring personal and professional growth. With a strong commitment to compliance and excellence, working here means being part of a team that values your contributions and supports your development in the payroll domain.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Due Diligence Specialist Support in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Infosys BPM or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer due diligence and compliance. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and knowledge.
✨Tip Number 3
Showcase your communication skills! Since the role involves handling difficult conversations, be ready to discuss how you've successfully navigated challenging situations in the past. This will demonstrate your ability to manage customer interactions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status and any updates directly from there.
We think you need these skills to ace Customer Due Diligence Specialist Support in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Due Diligence Specialist Support role. Highlight relevant experience, especially in customer-facing roles and any knowledge of banking systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us at Infosys BPM. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure to demonstrate your written communication skills in your application. Whether it's through your CV or cover letter, clarity and professionalism are essential – we need to know you can handle those tricky conversations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Infosys BPM
✨Know Your Stuff
Make sure you brush up on the legal and regulatory frameworks related to Customer Due Diligence. Understanding the Proceeds of Crime Act and money laundering regulations will show that you're serious about the role and can handle the responsibilities.
✨Practice Your Communication Skills
Since the role involves effective communication with customers, practice handling difficult conversations. Role-play scenarios with a friend or family member to get comfortable with pushing back and asking for necessary documentation.
✨Prepare Your Questions
Create a bespoke list of questions that you might ask during the interview. This not only shows your interest in the role but also helps you understand how you can contribute to the team and the company’s objectives.
✨Show Team Spirit
Be ready to discuss how you’ve worked with others in past roles. Highlight examples where you collaborated with team members to meet deadlines or resolve issues, as teamwork is crucial in this position.
