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- Tasks: Support the Customer Due Diligence Team by obtaining crucial information from business customers.
- Company: Join Infosys BPM, a global leader in business process management.
- Benefits: Fixed-term contract with competitive pay and opportunities for professional growth.
- Why this job: Make a real impact in financial crime operations while developing your skills.
- Qualifications: Strong communication skills and ability to manage workloads effectively.
- Other info: Dynamic work environment with a diverse team across 14 countries.
The predicted salary is between 36000 - 60000 £ per year.
Role: Customer Due Diligence Specialist Support (Fixed term contract-24 months)
About Infosys BPM Ltd:
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.
Role Description:
Supporting the Customer Due Diligence Team within Financial Crime Operations to obtain relevant documentation and information relating to our Business Customers. You will be required to contact customers directly, requesting time critical, sensitive and crucial information. You will also be working with RM’s and other FinCrime Teams to ensure relevant information is obtained where necessary whilst ensuring the information received is in line and acceptable to policy standards.
You will be required to manage your own workload ensuring cases are progressed, tracked and updated. You will need to take accountability around SLA’s, along with ensuring cases are triaged and escalated where critical information regarding a businesses ownership or operation is not forthcoming or where it arises suspicion.
Customer Due Diligence Specialist Support employer: Infosys BPM
Contact Detail:
Infosys BPM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Due Diligence Specialist Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Infosys BPM on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of customer due diligence processes. We recommend practising common interview questions and scenarios related to financial crime operations to show you’re ready to tackle the challenges head-on.
✨Tip Number 3
Showcase your communication skills! Since you'll be contacting customers directly, we suggest preparing examples of how you've effectively communicated sensitive information in the past. This will highlight your ability to handle crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Infosys BPM.
We think you need these skills to ace Customer Due Diligence Specialist Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Due Diligence Specialist Support role. Highlight relevant experience and skills that match the job description, especially in handling sensitive information and working with financial crime operations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed workloads and communicated with customers in previous positions. Make it personal and engaging!
Showcase Your Attention to Detail: In this role, attention to detail is key. Use your application to demonstrate how you've effectively tracked and updated cases in past jobs. Mention any tools or methods you used to ensure accuracy and compliance with policies.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Infosys BPM
✨Know Your Stuff
Make sure you understand the basics of Customer Due Diligence and Financial Crime Operations. Brush up on relevant regulations and best practices, as this will show your potential employer that you're serious about the role and can hit the ground running.
✨Practice Your Communication Skills
Since you'll be contacting customers directly, it's crucial to demonstrate strong communication skills during the interview. Practice articulating how you would request sensitive information clearly and professionally, as this will reflect your ability to handle real-life scenarios.
✨Showcase Your Organisational Skills
The role requires managing your own workload and tracking cases effectively. Be prepared to discuss how you prioritise tasks and manage deadlines. Share examples from past experiences where you've successfully handled multiple responsibilities at once.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or compliance challenges. Think through how you would approach these scenarios, focusing on problem-solving and adherence to policy standards, as this will highlight your critical thinking abilities.
