Reward & Benefits Administrator in Birmingham

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Overall Purpose of Role

The overall purpose of this role is to administer various HR Admin processes including Reward and Benefits processing in a timely and accurate fashion ‘on demand’ requests including but not limited to: Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nominations; responding in a timely and accurate fashion to all R&B queries via email, telephone or CRM system.

• Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nominations
• Responding in a timely and accurate fashion to all R&B queries via email, telephone or CRM system

Processing the weekly/monthly/annual cyclical R&B tasks including but not limited to: Perks at Works reports, CHIP processing (monthly, annual processes), Long service awards, Journals, Love2Shop reports, Bonus invitations and bonus processing, Salary review letters, Exceptions reporting.

Reward & Benefits Administrator

General: Support the offshore team with training; liaise with client Rewards team as appropriate; ad‑hoc project work/reporting as requested by line manager or client; creating, reviewing and updating team SOPs; identifying and implementing process improvements; reviewing standard documents and templates with a view to improving accuracy, timeliness or customer experience; working to and achieving team KPIs; delivering an excellent customer experience to customers, colleagues and other Infosys teams at all times; assisting in the creation of ad‑hoc reports as required; working in line with Infosys C‑LIFE values and all Infosys processes and policies.

Previous experience of administering Reward and Benefits and understanding of redundancy.

Processes

Customer Orientation: High Impact Communication: Clarity in communication, grammar & sentence constructions; Learning & Innovation: Openness to new ideas; Learning.