Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide initial HR responses and ensure excellent customer experience.
- Company: Join Infosys BPM, a leader in transformative business process management.
- Benefits: Enjoy 25 days holiday, sick pay, employee discounts, and training access.
- Other info: Great opportunity for personal growth and teamwork in a supportive setting.
- Why this job: Kickstart your HR career and make a real impact in a dynamic environment.
- Qualifications: Passion for HR, strong communication skills, and customer service experience required.
The predicted salary is between 36000 - 60000 £ per year.
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Key Responsibilities
- Providing an initial HR response as part of the HR first line to maximise 1st time resolution of inquiries by clarifying desired information.
- Researching, locating and providing information, triaging and routing enquiries to the appropriate resource or escalation to specialists.
- Providing an excellent customer experience to the business.
- Logging call details in an effective manner in the case management systems.
- Supporting Managers with letter writing for first response calls where appropriate.
- Adhering to SLA’s and KPI’s.
Requirements
- A passion for Human Resources demonstrated within studies or work.
- Strong Customer Focus with minimum 6-12 months experience of working in a customer-oriented environment.
- Confident communicator, with the ability to articulate a high level of oral and written communication.
- Strong interpersonal skills with the ability to build rapport quickly over the telephone.
- IT literate and a confident user of Microsoft Office.
- Solution orientated with a pragmatic approach to problem solving.
- Able to work on own initiative and also work effectively within a team.
Benefits
- 25 days holiday excluding Bank Holidays.
- Sick Pay (3 paid Days in a 12-month period).
- Employee discounts – Perk Box.
- Access to training platform for PD – Lex.
- Pension – employer contribution 3%, employee contribution 5% - total 8% of designated banding.
FLR HR (Front Line Response) in Birmingham employer: Infosys BPM
Contact Detail:
Infosys BPM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLR HR (Front Line Response) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Infosys BPM and its values, especially their approach to customer experience. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires strong interpersonal abilities, try role-playing common HR scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Infosys BPM.
We think you need these skills to ace FLR HR (Front Line Response) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the FLR HR role. Highlight any customer service experience and HR-related studies or work you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a great fit for the role. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to articulate ideas effectively. We appreciate good communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Infosys BPM
✨Know Your HR Basics
Make sure you brush up on your HR knowledge before the interview. Understand key concepts like employee relations, performance management, and compliance. This will help you articulate your passion for Human Resources and show that you're ready to hit the ground running.
✨Showcase Your Customer Focus
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved inquiries effectively or improved customer satisfaction. This will demonstrate your strong customer focus and problem-solving skills.
✨Practice Your Communication Skills
As a confident communicator, you'll need to articulate your thoughts clearly. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Familiarise Yourself with IT Tools
Since the role requires IT literacy, especially in Microsoft Office, make sure you're comfortable using these tools. If you can, try to showcase any relevant experience you have with case management systems or similar software during the interview. This will highlight your readiness to adapt to their systems.