At a Glance
- Tasks: Be a key technical advisor, delivering outstanding customer service and solutions.
- Company: Join a dynamic tech company focused on innovative customer engagement.
- Benefits: Enjoy a competitive salary, generous leave, private healthcare, and wellness support.
- Other info: Great opportunities for career growth and collaboration across teams.
- Why this job: Make a real impact by helping clients understand and utilise cutting-edge technology.
- Qualifications: 2+ years in a technical SaaS role with strong client-facing skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Solutions Engineering works closely with Customer Success and is responsible for understanding, representing and delivering outstanding customer services to standard clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team provides feedback to the business on core requirements and opportunities identified, with the aim to collaborate across internal departments for renewals, platform challenges, upselling, case studies, and legal queries to maintain service for clients. In this role, you will be a key technical resource and advisor across InfoSum's product suite for prospective customers in the UK. You will contribute to sales presentations, provide product demonstrations, model workflows, design solutions, and ensure our customers fully grasp the value and benefits of the InfoSum platform. At the deal close stage, you will partner with our Client Success and Sales teams to turn these solutions into reality, provide detailed documentation to guide the Implementation team, and provide ongoing technical leadership.
Requirements
Responsibilities
- Serve as a key technical resource and advisor across InfoSum\'s product suite for prospective customers in the UK
- Contribute to sales presentations and provide product demonstrations
- Model workflows and design solutions to communicate value and benefits of the InfoSum platform
- Ensure customers understand the value and potential outcomes from using the platform
- Partner with Client Success and Sales teams at deal close to implement solutions
- Provide detailed documentation to guide the Implementation team
- Provide ongoing technical leadership throughout the customer engagement
- Provide feedback to the business on core requirements and opportunities discovered
Qualifications
- 2+ years in a technical SaaS pre- or post-sales role
- Experience in client-facing technical consulting, solutions architecture, implementation and/or sales engineering within a B2B software, SaaS, martech or data technology business
- Knowledge of the marketing and advertising industry and the needs of advertisers, media owners and data companies
- Hands-on familiarity with data query languages, data warehouses, or databases (e.g., Amazon S3, Google Cloud, Microsoft Azure, SQL)
- Exceptional presentation and communication skills with the ability to translate between technical experts and business decision makers
- Excellent long-term client relationship management and strong project management capabilities
Benefits
- A competitive salary based on experience and performance
- 25 days annual leave (excluding bank holidays)
- 8% pension contribution
- Private health care
- Perkbox benefits including mental wellbeing support and EAP
- Salary sacrifice schemes
Solutions Engineer in London employer: InfoSum
InfoSum is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and comprehensive benefits including private healthcare and generous annual leave. Our collaborative work culture fosters innovation and teamwork, allowing Solutions Engineers to thrive in a dynamic environment while making a meaningful impact on client success across the UK. With opportunities for professional development and a focus on work-life balance, InfoSum stands out as a rewarding place to advance your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Get to know the company inside out! Research InfoSum's products and services, and understand how they fit into the marketing and advertising landscape. This will help you tailor your conversations and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your presentation skills! As a Solutions Engineer, you'll need to communicate complex ideas clearly. Grab a friend or family member and run through your product demos and solutions. The more comfortable you are, the better you'll connect with potential clients.
✨Tip Number 3
Network like a pro! Attend industry events, webinars, or even local meetups related to SaaS and marketing tech. Building relationships can lead to valuable insights and opportunities, plus it shows your commitment to the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining the team and ready to take the next step in your career with InfoSum.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Solutions Engineer role. Highlight your experience in technical consulting and any relevant SaaS projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your understanding of the marketing and advertising industry!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, make sure to highlight your familiarity with data query languages and cloud platforms. We love seeing candidates who can bridge the gap between tech and business!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at InfoSum
✨Know the Product Inside Out
Make sure you have a solid understanding of InfoSum's product suite. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you confidently answer questions and demonstrate your ability to communicate its value to prospective customers.
✨Prepare for Technical Questions
Given the technical nature of the Solutions Engineer role, be ready to discuss data query languages, databases, and SaaS solutions. Brush up on your knowledge of platforms like Amazon S3 and Google Cloud, and think about how you can apply this knowledge to real-world scenarios during the interview.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of interaction with clients, prepare examples that highlight your experience in client-facing roles. Think about times when you've successfully managed client relationships or solved complex problems, and be ready to share these stories.
✨Practice Your Presentation Skills
As you'll be contributing to sales presentations and product demonstrations, practice delivering clear and engaging presentations. Focus on how to translate technical jargon into language that business decision-makers can understand, ensuring you can effectively communicate the value of the InfoSum platform.
