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- Tasks: Lead a team to maximise customer value through technical expertise and strategic guidance.
- Company: Join a forward-thinking company focused on customer success and innovative solutions.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and fantastic corporate discounts.
- Why this job: Make a real impact by helping clients optimise their use of cutting-edge technology.
- Qualifications: 10+ years in solutions engineering with strong leadership and problem-solving skills.
- Other info: Experience a vibrant culture with monthly socials and flexible summer hours.
The predicted salary is between 36000 - 60000 £ per year.
The customer success team includes support, customer operations and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.
Customer Success is responsible for understanding, representing and delivering outstanding customer services to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team feedback to the business core requirements and opportunities discovered with the intention to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
As the Director of Solutions Engineering within the Customer Success team, you will play a crucial role in ensuring InfoSum’s customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum’s technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum’s growth.
Core Responsibilities
- Lead and mentor the Solutions Engineering team, fostering a culture of technical excellence and customer-centric problem-solving.
- Partner closely with the Customer Success and Sales teams to understand client needs and provide technical solutions that drive adoption and value.
- Act as a strategic advisor to customers, guiding them on best practices for data collaboration, identity resolution, and platform integration.
- Oversee the implementation of InfoSum’s technology for new clients, ensuring seamless onboarding and integration with existing data ecosystems.
- Collaborate with Product and Engineering teams to relay customer feedback and influence product development priorities.
- Develop and refine technical documentation, best practices, and training materials to support customer onboarding and ongoing education.
- Ensure the team proactively identifies opportunities to expand usage, optimize performance, and drive long-term customer success.
- Support pre-sales activities, providing technical expertise during client engagements and helping to articulate the value of InfoSum’s platform.
- Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions.
- Drive continuous improvement within the Solutions Engineering function, refining processes to enhance efficiency and customer impact.
- Additional responsibilities as required by the business.
Additional company wide requirements
- Understand and comply with InfoSum’s security and privacy policies, ensuring a strong commitment to data security in all technical activities.
- 10+ years of experience in solutions engineering, technical consulting, or a related field within the ad-tech, mar-tech, or data technology space.
- Strong understanding of data collaboration, identity resolution, and the digital advertising ecosystem.
- Experience working with cloud-based technologies, APIs, and data platforms.
- Proven ability to lead and mentor a technical team, fostering growth and development.
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and drive solutions.
- Strong customer-facing communication skills, with the ability to translate technical concepts into business value for diverse audiences.
- Experience managing technical relationships with enterprise clients and navigating complex integrations.
- Ability to work cross-functionally with Product, Engineering, and Sales teams to drive customer success.
- Knowledge of data privacy regulations (GDPR, CCPA) and their impact on data collaboration.
- Familiarity with tools such as SQL, Python, or other data processing technologies is a plus.
Benefits and Perks
- A competitive salary based on your experience and ability to perform in role.
- 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days.
- Private medical insurance.
- Life assurance - 4x your base salary.
- Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
- Salary sacrifice schemes.
- Enhanced Maternity, Adoption & Share Parental Leave.
- We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.
Director, Solution Engineering in London employer: InfoSum
Contact Detail:
InfoSum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solution Engineering in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at InfoSum. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding InfoSum's platform inside and out. Show us you know how to maximise its value for clients, and you'll stand out as a candidate who gets it.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to customer success and solutions engineering. We love candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Director, Solution Engineering in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Solution Engineering role. Highlight your experience in solutions engineering and how it aligns with our customer success goals at InfoSum.
Showcase Your Leadership Skills: We want to see how you've led teams in the past! Share specific examples of mentoring or guiding technical teams, as this is crucial for the role. Don’t hold back on your achievements!
Demonstrate Technical Acumen: Since this role requires a strong understanding of data collaboration and cloud technologies, make sure to include relevant skills and experiences. We love seeing candidates who can translate complex tech into business value!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at InfoSum
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to data collaboration and identity resolution. Be ready to discuss how these concepts apply to the role and how you've used them in past experiences.
✨Showcase Leadership Skills
As a Director, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully guided teams in the past, focusing on fostering a culture of excellence and problem-solving.
✨Understand Client Needs
Familiarise yourself with InfoSum's customer base and their potential challenges. Think about how you can provide strategic advice to clients and be prepared to discuss specific scenarios where you've added value in similar roles.
✨Communicate Clearly
Practice translating complex technical concepts into business value. During the interview, aim to communicate your ideas clearly and concisely, ensuring that even non-technical stakeholders can understand your points.