Director, Revenue Operations in London

We are seeking an experienced Rev Operations Lead to provide immediate operational leadership and continuity for our sales function during a transition period. This is a business-critical role with end-to-end ownership of HubSpot as the sales CRM, supporting pipeline management, forecasting, reporting, and sales process governance. The ideal candidate will have hands-on HubSpot experience within a sales organisation and be comfortable operating at pace, partnering closely with senior sales leadership to support revenue delivery.

Key Responsibilities

• Rev Operations & CRM Ownership
  • Act as the primary owner and administrator of HubSpot for the sales function, ensuring data accuracy, CRM hygiene, and process adherence.
  • Maintain and optimise sales pipelines, deal stages, properties, workflows, and dashboards aligned to sales needs.
  • Manage user access, permissions, and system configuration for sales users.
  • Ensure HubSpot is effectively supporting forecasting, deal progression, and leadership reporting.
• Pipeline, Forecasting & Reporting
  • Own sales forecasting processes and cadence, ensuring accurate and timely reporting to sales leadership.
  • Produce regular pipeline, performance, and conversion reports to support decision-making.
  • Partner with Sales and Finance to align pipeline data with revenue reporting and expectations.
• Sales Process & Enablement
  • Support and document sales processes, playbooks, and best practices within HubSpot.
  • Act as a point of contact for sales users on CRM usage, process questions, and troubleshooting.
  • Drive consistency in deal management and data entry across the sales team.
• Cross-Functional Collaboration
  • Work closely with Sales leadership, Finance, and RevOps stakeholders to ensure CRM and sales operations align with broader business needs.
  • Support handoffs between Sales and Customer Success where required.

Skills & Experience

• Essential
  • Strong, hands-on experience as a Rev Operations Manager / Lead, supporting an active sales organisation.
  • Advanced HubSpot experience, including pipeline setup, workflows, reporting, and CRM administration.
  • Proven experience supporting sales forecasting, pipeline management, and reporting.
  • Strong understanding of enterprise or B2B sales processes and deal cycles.
  • Ability to operate independently, prioritise effectively, and deliver at pace in a transition environment.
• Desirable
  • Prior experience working with Salesforce or Dynamics.
  • Experience in a high-growth, scaling, or SaaS environment.
  • Exposure to RevOps or multi-system CRM integrations.

A competitive salary based on your experience and ability to perform in role. Benefits include:

• 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days
• Private medical insurance
• Life assurance - 4x your base salary
• Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
• Salary sacrifice schemes
• Enhanced Maternity, Adoption & Share Parental Leave
• Fantastic offices in Basingstoke and London complete with a fully stocked fridge/snacks and catered lunches 2 times a week.
• Monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.