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- Tasks: Manage client relationships and ensure they maximise the value of our platform.
- Company: Join a forward-thinking tech company focused on customer success.
- Benefits: Competitive salary, generous leave, private medical insurance, and corporate discounts.
- Why this job: Be the advocate for clients and drive impactful solutions in a dynamic environment.
- Qualifications: Experience in advertising technology and strong communication skills.
- Other info: Enjoy monthly socials, early finishes on Fridays, and a culture of recognition.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.
Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The CSM manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The CSM is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thoughtâleadership across the organization.
Core Responsibilities:- Drive day-to-day interactions with a defined set of partners
- Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to the client by providing actionable recommendations
- Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for premium accounts and each of its multiple use cases
- Plan and execute QBRs and regular meetings
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Additional responsibilities as and when required by the business
- Background in advertising technology
- Strong understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skillset to meet business priorities
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges
A competitive salary based on your experience and ability to perform in role, 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days, private medical insurance, life assurance - 4x your base salary, fantastic corporate discounts and mental wellbeing support, including a top of line EAP, salary sacrifice schemes, enhanced Maternity, Adoption & Share Parental Leave. We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.
Customer Success Manager in London employer: InfoSum Limited
Contact Detail:
InfoSum Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what itâs really like to work at InfoSum.
â¨Tip Number 2
Prepare for your interview by understanding the customer success landscape. Brush up on how data and identity are activated in digital media, so you can impress with your knowledge during the chat.
â¨Tip Number 3
Showcase your interpersonal skills! During interviews, share examples of how you've built relationships and navigated challenges in previous roles. This will highlight your fit for the Customer Success Manager position.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in advertising technology and how you've successfully managed client relationships in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise, professional, and engaging. Remember, weâre looking for someone who can articulate complex ideas simply!
Highlight Your Analytical Insights: Donât forget to mention any experience you have with delivering analytical insights or actionable recommendations. We love candidates who can track performance and drive results, so share specific examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at InfoSum Limited
â¨Know Your Stuff
Make sure you understand the InfoSum platform inside out. Familiarise yourself with how data and identity are activated in the digital media ecosystem. This will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated complex ideas in the past.
â¨Demonstrate Relationship Building
Be ready to discuss how you've built and maintained relationships in previous roles. Think of specific examples where you've navigated internal processes to advocate for clients. This will highlight your ability to be a go-to advocate for clients.
â¨Prepare for Scenario Questions
Expect questions about how you'd handle specific client scenarios or challenges. Prepare by thinking through potential blockers and how you would address them. This shows your problem-solving skills and readiness to tackle real-world issues.