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- Tasks: Lead a team to maximise client success with innovative tech solutions.
- Company: Join a forward-thinking company focused on customer success and data collaboration.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and wellness support.
- Why this job: Make a real impact by guiding clients to optimise their use of cutting-edge technology.
- Qualifications: 10+ years in solutions engineering with strong leadership and technical skills.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 43200 - 72000 £ per year.
The customer success team includes support, customer operations and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.
Customer Success is responsible for understanding, representing and delivering outstanding customer services to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team feedback to the business core requirements and opportunities discovered with the intention to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
As the Director of Solutions Engineering within the Customer Success team, you will play a crucial role in ensuring InfoSum’s customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum’s technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum’s growth.
Core Responsibilities- Lead and mentor the Solutions Engineering team, fostering a culture of technical excellence and customer-centric problem-solving.
- Partner closely with the Customer Success and Sales teams to understand client needs and provide technical solutions that drive adoption and value.
- Act as a strategic advisor to customers, guiding them on best practices for data collaboration, identity resolution, and platform integration.
- Oversee the implementation of InfoSum’s technology for new clients, ensuring seamless onboarding and integration with existing data ecosystems.
- Collaborate with Product and Engineering teams to relay customer feedback and influence product development priorities.
- Develop and refine technical documentation, best practices, and training materials to support customer onboarding and ongoing education.
- Ensure the team proactively identifies opportunities to expand usage, optimize performance, and drive long-term customer success.
- Support pre-sales activities, providing technical expertise during client engagements and helping to articulate the value of InfoSum’s platform.
- Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions.
- Drive continuous improvement within the Solutions Engineering function, refining processes to enhance efficiency and customer impact.
- Additional responsibilities as required by the business.
- Understand and comply with InfoSum’s security and privacy policies, ensuring a strong commitment to data security in all technical activities.
- 10+ years of experience in solutions engineering, technical consulting, or a related field within the ad-tech, mar-tech, or data technology space.
- Strong understanding of data collaboration, identity resolution, and the digital advertising ecosystem.
- Experience working with cloud-based technologies, APIs, and data platforms.
- Proven ability to lead and mentor a technical team, fostering growth and development.
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and drive solutions.
- Strong customer-facing communication skills, with the ability to translate technical concepts into business value for diverse audiences.
- Experience managing technical relationships with enterprise clients and navigating complex integrations.
- Ability to work cross-functionally with Product, Engineering, and Sales teams to drive customer success.
- Knowledge of data privacy regulations (GDPR, CCPA) and their impact on data collaboration.
- Familiarity with tools such as SQL, Python, or other data processing technologies is a plus.
- A competitive salary based on your experience and ability to perform in role.
- 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days.
- Private medical insurance.
- Life assurance - 4x your base salary.
- Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
- Salary sacrifice schemes.
- Enhanced Maternity, Adoption.
Director, Solution Engineering employer: InfoSum Limited
Contact Detail:
InfoSum Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solution Engineering
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. We want to show them that you’re not just another candidate, but someone genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your skills and experiences align with the role of Director, Solution Engineering. We need to demonstrate that we can lead a team and drive customer success effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We want to leave a lasting impression and show our enthusiasm for the role.
We think you need these skills to ace Director, Solution Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Solution Engineering. Highlight your experience in solutions engineering and customer success, and don’t forget to showcase your leadership skills and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer success and led teams in the past.
Showcase Your Technical Skills: We want to see your technical acumen! Mention any relevant tools or technologies you’ve worked with, like SQL or cloud-based platforms, and explain how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at InfoSum Limited
✨Know Your Tech Inside Out
As a Director of Solutions Engineering, you'll need to demonstrate a strong understanding of data collaboration and identity resolution. Brush up on the technical aspects of InfoSum’s platform and be ready to discuss how you can leverage these technologies to drive customer success.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've mentored and developed technical teams in the past. Highlight your approach to fostering a culture of excellence and problem-solving within your team.
✨Understand Client Needs
Make sure you can articulate how you would partner with Customer Success and Sales teams to understand client requirements. Prepare to discuss specific strategies you've used to translate technical solutions into business value for clients.
✨Prepare for Technical Challenges
Expect to face questions about troubleshooting complex technical issues. Think of scenarios where you've successfully managed technical escalations and how you coordinated with internal teams to deliver effective resolutions.