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- Tasks: Manage client relationships and ensure they maximise the value of the InfoSum platform.
- Company: Join a leading advertising technology company focused on customer success.
- Benefits: Competitive salary, generous leave, private medical insurance, and fantastic corporate discounts.
- Why this job: Be the advocate for clients and drive impactful solutions in a dynamic environment.
- Qualifications: Experience in advertising technology and strong communication skills are essential.
- Other info: Enjoy a collaborative culture with regular socials and flexible working hours.
The predicted salary is between 36000 - 60000 £ per year.
The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.
Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The CSM manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The CSM is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thought‑leadership across the organization.
Core Responsibilities:- Drive day-to-day interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to the client by providing actionable recommendations
- Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for premium accounts and each of its multiple use cases
- Plan and execute QBRs and regular meetings
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Additional responsibilities as and when required by the business
- Background in advertising technology
- Strong understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skillset to meet business priorities
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges
A competitive salary based on your experience and ability to perform in role, 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days, Private medical insurance, Life assurance - 4x your base salary, Fantastic corporate discounts and mental wellbeing support, including a top of line EAP, Salary sacrifice schemes, Enhanced Maternity, Adoption & Share Parental Leave. We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.
Customer Success Manager employer: InfoSum Limited
Contact Detail:
InfoSum Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and account management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive client success in previous roles. Bring examples of how you've tracked performance and delivered actionable insights to clients.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in advertising technology and how you've successfully managed client relationships in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written skills. Be precise and articulate in your descriptions, showing us that you can convey complex ideas simply and effectively.
Highlight Your Curiosity: We love candidates who are curious and eager to learn! In your application, share examples of how you've tackled complex solutions or challenges in previous roles. This will show us that you're ready to dive into the intricacies of our platform.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at InfoSum Limited
✨Know Your Stuff
Before the interview, make sure you understand InfoSum's platform and how it fits into the advertising technology landscape. Familiarise yourself with key concepts like data activation and identity management in digital media. This will help you speak confidently about how you can drive value for clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is crucial. Prepare to demonstrate your ability to convey complex ideas simply. You might want to practice explaining a technical concept or a past project to a friend who isn’t in the industry. This will help you articulate your thoughts clearly during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past experiences where you successfully navigated challenges or upsold services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured for the role, or what challenges the team is currently facing. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.