Service Co-ordinator in Southampton

We're partnering with a growing organisation within the cyber security and managed services sector who are looking to appoint a Service Coordinator to join their Service Operations team. This is an excellent opportunity for an organised and commercially aware operations professional who enjoys managing supplier relationships, support renewals and logistics activities within a fast-paced technology environment.

The successful candidate will play a key role in ensuring customer support agreements remain active, operational processes run smoothly and supplier commitments are delivered on time.

The Role

• You'll be responsible for coordinating support contract renewals, managing supplier and vendor relationships, overseeing logistics activities and ensuring operational records remain accurate and up to date.
• Working closely with customers, distributors, vendors and internal stakeholders, you'll help drive service continuity whilst maintaining exceptional levels of accuracy and customer service.

Key Responsibilities

• Manage maintenance, support contract and service renewals
• Obtain pricing, quotations and approvals for renewal opportunities
• Liaise with vendors, suppliers and distributors regarding commercial and operational requirements
• Coordinate customer deliveries, collections and shipment tracking
• Manage RMA and warranty replacement processes
• Maintain accurate service agreement, entitlement and asset records
• Support import, export and compliance-related activities
• Work closely with Sales, Finance, Technical and Operations teams
• Ensure operational processes are followed and customer commitments are achieved
• Identify opportunities to improve operational efficiency and service delivery

About You

We're interested in speaking with candidates who have experience in service operations, renewals, logistics or operational coordination within a technology-focused environment. You'll likely come from an MSP, MSSP, cyber security, IT services, distributor, reseller or technology vendor background.

We'd Like To See

• Experience managing support contract or service renewals
• Supplier, vendor or distributor engagement experience
• Exposure to logistics, supply chain or operational coordination activities
• Strong organisational skills and exceptional attention to detail
• Ability to manage multiple priorities simultaneously
• Excellent communication and stakeholder management skills
• Experience working with operational or service management systems
• Proficiency with Microsoft 365
• A proactive and solutions-focused approach

What's On Offer?

• Hybrid working
• Structured career development and progression opportunities
• Exposure to leading cyber security and networking technologies
• Collaborative and supportive team environment
• Opportunity to take ownership and broaden your responsibilities over time
• Competitive salary and benefits package

If you're an organised operations professional looking to build your career within a growing cyber security business, we'd love to hear from you. Apply now or get in touch for a confidential discussion.