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- Tasks: Lead incident and problem management to ensure service stability in a dynamic environment.
- Company: Join a critical infrastructure organisation in the utilities sector.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Opportunity to work with senior stakeholders and develop a high-performing team.
- Why this job: Own a high-impact role that drives best practices and improves service delivery.
- Qualifications: Proven leadership in incident management and strong ITIL knowledge required.
The predicted salary is between 60000 - 80000 £ per year.
We’re partnering with a critical infrastructure organisation within the utilities sector to appoint an Incident & Problem Manager into a newly created, high‑impact role within IT Service Delivery. This is an opportunity to own and evolve incident and problem management governance across a complex, multi‑vendor environment where service stability really matters.
What You’ll Be Doing
- Acting as the client-side authority for Incident & Problem Management
- Driving best‑practice ITIL processes across incidents, problems and RCAs
- Holding suppliers to account on SLAs, RCA quality and corrective actions
- Leading post‑incident reviews and preventing repeat issues
- Line‑managing and developing a high‑performing service management team
- Partnering with Service Delivery, Infrastructure and senior stakeholders
- Delivering clear reporting and insight to IT leadership
What We’re Looking For
- Proven Incident & Problem Management leadership experience
- Strong understanding of ITIL frameworks (ITIL 4 desirable)
- Experience managing outsourced IT service partners
- Confidence overseeing Root Cause Analysis and service improvements
- Excellent communication skills across technical and non‑technical audiences
- Background in enterprise, regulated or CNI environments preferred
Locations
Incident Problem Manager in Newport, Wales employer: InfoSec People Ltd
Contact Detail:
InfoSec People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Problem Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector or IT service delivery. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and incident management scenarios. We recommend practising common interview questions and having examples ready that showcase your leadership experience and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes put your application at the top of the pile. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Incident Problem Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Incident & Problem Manager role. Highlight your experience with ITIL processes and any leadership roles you've held in incident management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about incident management and how your background aligns with our needs. Don’t forget to mention your experience with multi-vendor environments and service stability.
Showcase Your Communication Skills: Since this role involves liaising with both technical and non-technical audiences, make sure your application reflects your ability to communicate clearly. We love candidates who can bridge the gap between different teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at InfoSec People Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL frameworks, especially ITIL 4. Be ready to discuss how you've applied these principles in past roles, particularly in incident and problem management. This will show that you understand the best practices and can drive them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific incidents or problems. Think of examples from your previous experience where you successfully led post-incident reviews or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As this role involves line-managing a service management team, be prepared to discuss your leadership style. Share examples of how you've developed high-performing teams and held suppliers accountable for SLAs and corrective actions. Highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Research the Company and Its Environment
Familiarise yourself with the critical infrastructure organisation and its role within the utilities sector. Understand the challenges they face and think about how your skills can help address these issues. This will demonstrate your genuine interest in the role and the company.