Service Co-ordinator £35,000 - £45,000 + Benefits Hybrid Working | Basingstoke We're partnering with a growing organisation within the cyber security and managed services sector who are looking to appoint a Service Coordinator to join their Service Operations team. This is an excellent opportunity for an organised and commercially aware operations professional who enjoys managing supplier relationships, support renewals and logistics activities within a fast-paced technology environment. The successful candidate will play a key role in ensuring customer support agreements remain active, operational processes run smoothly and supplier commitments are delivered on time. You'll be responsible for coordinating support contract renewals, managing supplier and vendor relationships, overseeing logistics activities and ensuring operational records remain accurate and up to date. Working closely with customers, distributors, vendors and internal stakeholders, you'll help drive service continuity whilst maintaining exceptional levels of accuracy and customer service. Manage maintenance, support contract and service renewals Liaise with vendors, suppliers and distributors regarding commercial and operational requirements Coordinate customer deliveries, collections and shipment tracking Maintain accurate service agreement, entitlement and asset records Support import, export and compliance-related activities Identify opportunities to improve operational efficiency and service delivery We're interested in speaking with candidates who have experience in service operations, renewals, logistics or operational coordination within a technology-focused environment. You'll likely come from an MSP, MSSP, cyber security, IT services, distributor, reseller or technology vendor background. Experience managing support contract or service renewals Excellent communication and stakeholder management skills Experience working with operational or service management systems Proficiency with Microsoft 365 Hybrid working Structured career development and progression opportunities Exposure to leading cyber security and networking technologies Competitive salary and benefits package
Locations
Service Manager - Planning Policy in Basingstoke, Hampshire employer: InfoSec People Ltd
Join a dynamic and growing organisation in the cyber security sector, where you will thrive in a collaborative and supportive team environment. With hybrid working options and structured career development opportunities, this role as a Service Coordinator offers you the chance to take ownership of your responsibilities while being exposed to cutting-edge technologies. Enjoy a competitive salary and benefits package, all while contributing to meaningful operational processes that ensure exceptional customer service.
