Client Services Coordinator in London

Informed Sources, a dynamic technology company experiencing rapid expansion, is seeking a Client Services Coordinator and team members to build our local presence in Richmond, London UK. Our Richmond office is conveniently located to multiple modes of transport, offering an exciting opportunity to join a friendly and forward-thinking global company at the start-up phase for the region.

Are you someone who thrives in a fast-paced environment with diverse responsibilities? Do you possess the ability to hit the ground running? Join our Australian SME with a global footprint and take ownership of your role where you can truly make a difference. While embracing the start-up atmosphere in the UK, you will follow established procedures and systems developed in other countries.

As a Client Services Coordinator, or team member, you will be instrumental in maintaining high-quality interactions with clients and remotely located workers. Using your interpersonal skills, you will ensure the quality of our data, the performance of our workers, and overall customer satisfaction remain paramount, whether communicating by phone or through virtual platforms like Teams.

As a key member of our UK client services team, you will have the opportunity to contribute your ideas and directly impact operational processes, leading to improved outcomes. You will be exposed to a wide array of projects and business objectives, providing valuable experience in a role that fosters professional growth.

• Ownership mentality - the ability to manage tasks and responsibilities efficiently, particularly during high workload periods.
• Proficiency in Excel and keen attention to detail.
• Strong multitasking abilities, including handling high-priority tasks and calls with ease.
• Composure and the ability to remain calm under pressure.
• A positive attitude that contributes to a collaborative team environment.
• Self-motivation and the capacity to work independently as well as part of a team.
• Willingness and aptitude to learn new concepts and skills.
• Confidence in raising concerns and proposing solutions to team members and managers.
• Quick adaptability to new systems, including familiarity with in-house software solutions (experience with accounting and invoicing systems is a plus).

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple requests simultaneously and prioritise effectively.
• A customer service-oriented approach.
• Proficiency in navigating computer systems, including Microsoft Office suite.

Informed Sources is a market leader in providing independent and timely marketplace data and software solutions of the highest quality. With continuous expansion into new markets worldwide, we value commitment, integrity, and teamwork. If you are driven by success and thrive in a culture of continuous improvement, we invite you to join our passionate and experienced international team.

All candidates must have permanent working rights in the UK. No agency referrals will be accepted at this stage.

If you are ready to showcase your talents in a role that empowers you to excel, apply now. Please indicate your current salary expectations so we can develop a package to attract the best candidates. To apply, include your resume and a 1-2 page cover letter outlining your skills and experience.