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For Companies At a Glance
- Tasks: Coordinate client services and ensure high-quality interactions with clients and remote workers.
- Company: Join a dynamic tech company expanding in Richmond, London.
- Benefits: Exciting start-up atmosphere with opportunities for professional growth.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and proficiency in Excel required.
- Other info: Be part of a collaborative team that values commitment and integrity.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Informed Sources, a dynamic technology company experiencing rapid expansion, is seeking a Client Services Coordinator and team members to build our local presence in Richmond, London UK. Our Richmond office is conveniently located to multiple modes of transport, offering an exciting opportunity to join a friendly and forward-thinking global company at the START UP phase for the region.
Are you someone who thrives in a fast-paced environment with diverse responsibilities? Do you possess the ability to hit the ground running? Join our Australian SME with a global footprint and take ownership of your role where you can truly make a difference. While embracing the start-up atmosphere in the UK, you’ll follow established procedures and systems developed in other countries.
Role
As a Client Services Coordinator, or team member, you will be instrumental in maintaining high-quality interactions with clients and remotely located workers. Using your interpersonal skills, you will ensure the quality of our data, the performance of our workers, and overall customer satisfaction remain paramount, whether communicating by phone or through virtual platforms like Teams.
Impact
As a key member of our UK client services team, you\\\’ll have the opportunity to contribute your ideas and directly impact operational processes, leading to improved outcomes. You\\\’ll be exposed to a wide array of projects and business objectives, providing valuable experience in a role that fosters professional growth.
Responsibilities and Requirements
- “Ownership” mentality – the ability to manage tasks and responsibilities efficiently, particularly during high workload periods.
- Proficiency in Excel and keen attention to detail.
- Strong multitasking abilities, including handling high-priority tasks and calls with ease.
- Composure and the ability to remain calm under pressure.
- A positive attitude that contributes to a collaborative team environment.
- Self-motivation and the capacity to work independently as well as part of a team.
- Willingness and aptitude to learn new concepts and skills.
- Confidence in raising concerns and proposing solutions to team members and managers.
- Quick adaptability to new systems, including familiarity with in-house software solutions (experience with accounting and invoicing systems is a plus).
Qualifications
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple requests simultaneously and prioritise effectively.
- A customer service-oriented approach.
- Proficiency in navigating computer systems, including Microsoft Office suite.
About Informed Sources
Informed Sources is a market leader in providing independent and timely marketplace data and software solutions of the highest quality. With continuous expansion into new markets worldwide, we value commitment, integrity, and teamwork. If you\\\’re driven by success and thrive in a culture of continuous improvement, we invite you to join our passionate and experienced international team.
Website: www.informedsources.com
All candidates must have permanent working rights in the UK.
No agency referrals will be accepted at this stage.
How to apply
If you\\\’re ready to showcase your talents in a role that empowers you to excel, apply now. Please indicate your current salary expectations so we can develop a package to attract the best candidates. To apply, include your resume and a 1-2 page cover letter outlining your skills and experience.
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Client Services Coordinator employer: Informed Sources
Contact Detail:
Informed Sources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Get to know the company! Research Informed Sources and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Informed Sources right from the start.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for client services and how you can contribute to our team.
Tailor Your Application: Make sure to customise your resume and cover letter for the Client Services Coordinator role. Highlight relevant experiences that showcase your multitasking abilities and customer service skills, as these are key for us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Informed Sources
✨Know the Company Inside Out
Before your interview, take some time to research Informed Sources. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Multitasking Skills
As a Client Services Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve had to resolve issues or improve client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
